Senior Fraud Analyst
CurrentResponsible for the prevention and detection of potential fraud across all payment channels by reviewing card transactions. • Monitor Debit & Credit card fraud alerts and take necessary action to avoid financial loss. • Identify fraud patterns through the monitoring of high-risk countries and merchants. • Identifying MULE accounts by taking insight to accounts transfers, transactions pattern and profile of the account holder. • Contribution to the creation of fraud rules by providing analytical data to support decisions. • Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor. • Review all alerts from external sources, including VISA, MasterCard, FICO, etc. and ensure that appropriate actions are taken to mitigate fraud. • Accurately document all actions taken on a case. • Verify activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers. • Responsible for reconciling debit card fraud disputes claims with the Master Fraud Transactions. • Provide support to the Operational and Business units of the organization on fraud related matters. • Regularly prepare reports for the bank’s Risk Management Department. • Responsible for maintaining knowledge of fraud situation in the industry. • Report risk information and findings to the immediate supervisor in a timely manner. • Actively participate in team meetings; share information and make suggestions for improvements to fraud operations. • Preparing reports to find out the common point of purchase (CPP) to identify the suspected MCC.
