With 10 of IT experience, I have specialized in ServiceNow 9+ working with various modules and applications like ITSM, ITOM, HRSD, ITAM, CMDB, Service Catalog, Discovery, Mid Server, Service Portal, CSM, Virtual Agent Chatbot, Scripting, SPM/APM, Custom Workflows, Integrations, Integration Hub and ServiceNow Studio/App Engine Studio. I have a strong background in designing, developing, and customizing ServiceNow solutions to ensure they are effective and secure. I am skilled in integrating different systems using REST, SOAP, LDAP, and SSO, which helps in creating seamless connections between platforms. I understand the software development life cycle and have experience with both Agile and Waterfall project management methods. Throughout my career, I've been involved in gathering requirements, analyzing needs, and providing training and presentations to stakeholders. My focus on collaboration and efficiency has led to the successful implementation of ServiceNow solutions that meet business goals.