• Manage requests for documentation• Set up, copy, scan and store documents• Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date• File documents in physical and digital records and ensure appropriate storage• Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date• Responded to technical support calls from clients and troubleshooted system and network problems, software faults, or hardware complications.• Set up computer workstations including peripheral devices.• Checked hardware for functionality.• Set up and managed Office 365 tenants for clients, configured emails, and troubleshooted email issues.• Installed Acronis Cyber Agent on PCs and servers, monitored their daily backups, and managed devices.• Installed and configured antivirus for endpoints and servers.• Monitored disk health, updated patches, and kept track of hardware and software inventories.• Planned and implemented site office LAN/WAN network.• Installed and configured wireless networking equipment.

• Analyzed and created regular revenue reports to show profits and losses over time.• Acted as a point of contact for a range of staff and external stakeholders.• Used available data to create forecasts showing projected revenue.• Designed budget strategies to cut company costs.• Managed and trained the concierge night auditor and team of receptionists.• Ensured the front desk provided a professional and friendly service for customers.• Dealt with customers, including handling complaints when they came to the desk.• Answered and directed phone calls in a polite and friendly manner.• Handled cash.• Provided feedback on the efficiency of the customer service process.• Executed company strategies regarding daily operations.