• Developed sale strategies with customers to increase sell goals and percentages Improved customer service techniques.• Answered high volume of calls with proper phone manner on a daily basis.• Updated operation systems and responsible for daily operations.• Managed all aspects of imports, from approval of shipment, tracking, clearing custom, inventory management and routing to warehouse.• Managed Harmonized Tariff Schedule code (HS).• Managed yearly rate for all ocean contracts.• Managed and negotiate AIR rate with the forwarder.• Maintained local trade agreement.• Maintained good relation with forwarder/custom broker and trucker.• Managed approval with the production and the factory on timely delivery.• Managed timely payment of forwarder/trucker and local agent

• Gathered, logged and monitored all shipping data.• Translated business needs and priorities into actionable logistics strategies.• Determined the most cost-effective procedures and routes for shipments.• Monitored work assignments for 15 employees.• Communicated with shipping lines, dispatchers, warehouses and customers regarding incoming and outgoing shipments.• Helped customers in knowledge of Incoterms, harmonize Tariff schedule, customs regulations, and other relevant government requirements/regulations.• Prioritized order security, accuracy and on-time pickup and delivery.• Received all imported goods after processing the customs clearance and delivered at customer's door. • Conducted research on logistics operations, including literature reviews, interviews and site visits.

• Customer Service• Supply Chain• Inventory Control• Carrier Schedule Changes• Necessary Customs Documents• Air Transportation• Met with an average of 3 clients per week consistently, resulting in a 95% client retention rate.• Monitored market activity and quoted pricing to maintain healthy profit margins.• Negotiated prices, terms of sale and service agreements.• Checked air cargo against documentation to identify and resolve any discrepancies.• Led warehouse improvement initiatives to advance operational efficiency.