Muhammad Arshad Email & Phone Number

Dubai, United Arab Emirates

Successfully implemented cutting-edge technologies for:- Retail: RFID solutions for Lululemon and Sharaf DG- Industrial Automation: RFID solutions for ENEC- Industrial Innovation: GPS, RTK, grid mapping and camera visioning technologies for RAK CeramicsResulting in:- Enhanced inventory management- Improved supply chain efficiency- Increased asset tracking accuracy- Reduced labor costs- Real-time visibility*Key Achievements:*- Collaborated with cross-functional teams to integrate SAP and Microsoft Dynamics.- Led cross-functional teams, ensuring collaboration and effective communication- Developed comprehensive project plans, ensuring timely delivery- Implemented quality standards, ensuring project deliverables met criteria*Project Management Expertise:*- Risk management and mitigation- Resource allocation and optimization- Timeline management and delay prevention- Stakeholder relationship building- Quality assurance and process improvement- Change management and adaptation*Client-Centric Approach:*- Fostered positive client relationships- Ensured project deliverables met client satisfaction- Conducted post-project evaluations for continuous improvement*Technical Expertise:*- RFID solutions- POS device integration- Supply chain optimization- Inventory management- Assetsolutions- SAP/Microsoft Dynamics integration

Uae

Successfully deployed and managed Smart Teller Service Automation Kiosks for Roads and Transport Authority (RTA) and Abu Dhabi Judicial Department (ADJD) enhancing & improving efficiency, accessibility, and citizen experience.*Key Responsibilities:*1. Kiosk Machine Installation: - Hardware and software setup - Printer, scanner, and card reader integration - CCTV camera and NVR installation2. Maintenance & Calibration: - Hardware and firmware upgrades - Preventive maintenance protocols3. Troubleshooting: Resolving hardware and software issues4. Interface Optimization: Ensuring seamless hardware-software interaction5. Vendor Coordination: Collaborating with third-party vendors6. Security & Compliance: - Periodic device inspections (Pin pads, card readers) - Tampering/substitution detection and incident management*Technical Skills:*- Kiosk machine installation and configuration- Hardware and software troubleshooting- Printer, scanner, and card reader maintenance- CCTV and NVR installation- JCM cash handling solutions- POS device integration*Soft Skills:*- Effective communication and stakeholder collaboration- Process adherence and quality control- Problem-solving and analytical thinking- Time management and reporting (daily progress, ticket generation)

Abu Dhabi

*Key Responsibilities:*Incident Management:- Log and track incidents, following established processes- Resolve escalated issues from IT Service Desk within set SLAs- Provide daily updates on incident status, quality, and troubleshooting steps- Communicate priority 1/critical issues to IT leadership and stakeholdersTechnical Support:- Regional incident queue management (remote support)- Central IT Support Slack channel management- Log incidents on behalf of end-users- Troubleshoot system/network problems, diagnosing/solving hardware/software faults- Hardware/software installation, configuration, and maintenance*IT Operations:*- Daily checks for network performance, WIFI, meeting rooms, applications- Call Center support: technical issues, hardware configuration, and delivery- New hardware/software installation and configuration- Application/operating system rollout and implementation*Onboarding/Offboarding:*- Prepare new laptops, install/configure hardware, operating systems (Mac/Windows), and applications- Collaborate with HR for leavers' processes: disabling access, collecting devices, revoking licenses- Update Asset Management tool*Asset Management:*- Coordinate with local suppliers/Procurement for asset tagging/tracking- Assist colleagues with technology-related issues*Technical Expertise:*- Hardware installation/troubleshooting- Software installation/configuration- Network troubleshooting- Operating system management (Mac/Windows)- Application support.

Rawalpindi Telecom Region

*Key Responsibilities:**Network Operations:*- Install, configure, and maintain WAN/LAN infrastructure- Ensure interruption-free services for existing customers- Provision services for registered orders- Facilitate multimedia and broadband setup*Customer Support:*- Provide timely support for customer issues- Fault rectification with KPI-focused results (BB Gross/Net Sales, IPTV Gross/Net Sales, BB/IPTV Faults)- Identify new market segments for MM&BB products- Develop customer acquisition plans*Team Management:*- Address team issues and resolve problems- Escalate team concerns to management*Technical & Field Work:*- Online technical support for customers- DSL/ADSL installation and troubleshooting- IPTV/Smart TV installation and troubleshooting- Configuration/installation of ADSL routers, modems, and wireless routers- LAN establishment, configuration, and maintenance- Expertise in GPON, FTTH, and ZTE NGN (Faisalabad Exchange)*Performance Metrics:*- BB Gross/Net Sales- IPTV Gross/Net Sales- BB/IPTV Faults*Technical Expertise:*- Network infrastructure (WAN/LAN)- Multimedia and broadband services- DSL/ADSL technology- IPTV/Smart TV installation- Router/modem configuration- LAN management- GPON/FTTH technology- ZTE NGN project management

B-Tech (Hons), Electronics Engineering

Diploma Of Associate Engineer ( Dae), Electronics Technology, A