Working as Senior IT support engineer, my job is to support day to day tasks, includes application support, hardware support, handheld device support, network support, Citrix Virtualization support, working along with the systems, storage and network team to support the end users. Reporting core team on any systems, application and network issues. Provide technical support to end-users, resolving hardware and software issues.Conduct regular system updates and maintenance to prevent downtime, handling the L1, L2, L3 support Team.

• Manage Forte gate firewall. • Configuring, Monitoring and trouble shooting of Exchange Server.• Responsible to provide daily, weekly, monthly and yearly Business report from ERP.• Overall monitoring reliability of network infrastructure including installation of Windows 8, Linux, Ubuntu and MAC OS.• All UAE Branches network and system support and management• Enter new Client in ERP (PRIMA AND GIS) System. • Coordinate with all vendors for all online application in UAE.• Coordinate with RTA for mange RTA portal use for upload insurance policy in RTA. • Configuring, Monitoring, and Trouble Shooting DHCP.• Configuring, Monitoring, and Trouble Shooting DNS• Manage Remote Servers.

• Look after management related task about IT.• Configuring, Monitoring and trouble shooting of Exchange Server.• Configuring, Monitoring TMG, ISA2004.• Overall monitoring reliability of network infrastructure including installation of Windows 8, Linux, Ubuntu and MAC OS.• Configuring, Monitoring, and Trouble Shooting DHCP.• Configuring, Monitoring, and Trouble Shooting DNS• Manage Remote Servers

• Configuring, Monitoring and trouble shooting of Exchange Server.• Configuring, Monitoring TMG, Pfsence and Zentyal.• Overall monitoring reliability of network infrastructure including installation of Windows 8, Linux, Ubuntu and MAC OS.• Configuring, Monitoring, and Trouble Shooting DHCP.• Configuring, Monitoring, and Trouble Shooting DNS.• Monitoring, Maintenance & Configuration of Active Directory. • Creation & Disabling of user accounts, Trouble Shooting password issues, Active Directory backup and restore.• Configuration and maintenance of IMAP accounts on Thunder Bird, Microsoft Outlook & Outlook Express.• Downloading software’s and copying in relevant folders, maintenance of File Server.• Responding for customer complains for hardware & software issues on ticketing System.• Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronyms tool

Working as IT Executive for Head office Lahore, my responsibilities are as under:• Provide functional and technical support, troubleshooting, diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems of more than 1000 plus nodes.• Overall monitoring reliability of network infrastructure including installation of Win XP, Windows 7, Linux, Ubuntu and MAC OS.• Configuring, Monitoring, and Trouble Shooting DHCP.• Configuring, Monitoring, and Trouble Shooting DNS.• Monitoring, Maintenance & Configuration of Active Directory. • Creation & Disabling of user accounts, Trouble Shooting password issues, Active Directory backup and restore.• Configuring, Monitoring and Trouble Shooting of TMG Servers.• Configuration and maintenance of IMAP accounts on Thunder Bird, Microsoft Outlook & Outlook Express.• Configuring Monitoring of Exchange Server. • Downloading software’s and copying in relevant folders, maintenance of File Server.• Responding for customer complains for hardware & software issues on ticketing System.• Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronyms tool.• Configuring and maintenance of Cisco VPN client• Configuring and monitoring Cisco IP Telephones