Data Insight Manager, Analytics Center Of Excellence | Corporate Strategy
Current● Prepare & Monitor Automated Overall Network Performance and Revenue reports using Tableau and support relevant to stakeholders to achieve Quarterly/Yearly targets set by Management.● Develop New Automated Detection Mechanism Using Tableau, SQL, MS VBS to find Performance degraded Nodes and follow-up with stakeholders till resolution to maintain Better Customer experience (QoS). ● During any Roll-out activity Develop several Automated Reporting and Detection Mechanisms to ensure better customer to experience with sacrificing minimum customer experience. ● Coordinate and Lead War Room during specific Project activity with Cross-functional units to devise and achieve strategic to Targets to improve and safeguard Network quality.● Working as active member in RED SEA Project (L2600 Deployment) and ensuring QoS after each activity and maintaining a to continuous communication with Vendor for faster issue resolution.● Working as active member on 3G Sunset project in Robi Axiata Ltd and evaluate post impact of 3G Shutdown. ● Assess impact on Customer experience & Revenue during 3G-900 to LTE-900, 3G-2100 to LTE-2100 Technology Conversion.● Design and develop a process to introduce a new mechanism to properly track any new issue that arises in the working domain.● Develop new Tableau Dashboards for old reports that were done manually.● Expert level supervision for solving customer problems for both Data and Voice service during any new Technology deployment.● For New Sites ensuring QoS Threshold & Regional Revenue Benchmark. For below threshold sites work with Stakeholders MSP, toMO & Technology Team to achieve Site Revenue Target.
