Working as Presales Engineer common products are: CCTV, WiFi, Home Automation, Audio Solution, Video Intercom, Smart Door Lock and Biometric Attendance.

Responsibilities:➢Collaborating with sales teams and clients to understand project requirements and develop customized ELV solutions.➢Conducting technical assessments and site surveys to evaluate existing infrastructure and propose improvements.➢Designing integrated ELV solutions covering security and surveillance, access control, intercom, public address, audiovisual, and building automation systems.➢Preparing detailed proposals, technical specifications, and system diagrams to effectively communicate solution designs to clients.➢Providing technical expertise and support throughout the sales cycle, from initial consultation to project implementation and handover.➢Establishing and maintaining strong relationships with key stakeholders, including architects, consultants, contractors, and end users.➢Lead a team of ELV engineers in designing and implementing complex ELV systems for commercial and residential projects.➢Managing project lifecycle from conception to completion, ensuring adherence to project timelines, budgets, and quality standards.➢Conducting product evaluations and vendor assessments to select the most suitable ELV solutions for each project.➢Acting as a technical escalation point for project teams, providing troubleshooting and support during system installation and commissioning.➢Collaborating with vendors and manufacturers to stay updated on the latest technologies and product innovations in the ELV industry.

Responsibilities:➢IT desktop support➢Office 365➢Microsoft Teams➢ManageEngin Desktop Central ➢Imaging New Laptops ➢Install, configure and manage software and their functions ➢ Providing technical support to users for their hardware and software issues (Email error, Network error, Telephone error, Printer error and some other software errors)➢ Maintain hardware and software inventory

Responsibilities:➢Installation, configuration, and testing of fiber optic equipment and components for FTTH deployments, including fiber optic cables, splitters, ONTs (Optical Network Terminals), and OLTs (Optical Line Terminals).➢Conducted fiber optic cable splicing, termination, and testing using fusion splicing equipment, mechanical splicing kits, and OTDR (Optical Time Domain Reflectometer) testing devices.➢Performed site surveys, route planning, and customer premises installations for FTTH deployments, ensuring compliance with project specifications and industry standards.➢Troubleshooting and resolving FTTH network issues, including signal loss, connectivity problems, and service outages, utilizing fiber optic testing equipment and diagnostic tools.➢Provided technical support and assistance to customers, addressing inquiries, resolving service issues, and ensuring a positive customer experience.➢Maintained accurate records of FTTH installations, splicing activities, test results, and maintenance activities, documenting work performed and updating system databases as needed.➢Hand on experience in Fiber Optic Splicing (8F, 16F, 24F, 48F, 100F, 200F, 600F) ➢Hand-on experience in Ribbon Fiber Splicing➢Good experience in using Optical Devices (OTDR, Power meter, VFL, etc.)➢FTTH network installation (Joint closure, Mini ODF, ONT, Router, Access Point)

Responsibilities:➢Provided frontline technical support to end-users via phone, email, and in-person, addressing hardware, software, and network-related issues promptly and effectively.➢Diagnosed and resolved technical problems on desktops, laptops, printers, mobile devices, and other IT equipment, ensuring minimal downtime and maximum productivity.➢Conducted system administration tasks such as user account management, software installations, and system updates to maintain optimal performance and security.➢Collaborated with network administrators to troubleshoot network connectivity issues, configure network devices, and optimize network performance.➢Managed IT asset inventory, including hardware, software licenses, and peripherals, ensuring accurate tracking and compliance with organizational policies.➢Maintained documentation of IT systems, procedures, and troubleshooting steps, contributing to knowledge sharing and continuous improvement initiatives.➢Provided training and education to end-users on IT systems, applications, and best practices, empowering users to leverage IT resources effectively.

Responsibilities:➢Collaborated with sales teams to identify customer needs and provide presales support for audiovisual solutions, including video conferencing systems, digital signage, control systems, and collaboration tools.➢Conducted product demonstrations, proof-of-concepts (POCs), and technical workshops to showcase the features, functionality, and benefits of AV products and solutions to potential customers.➢Prepared and delivered technical presentations, proposals, and responses to RFPs/RFIs, addressing customer requirements, competitive differentiation, and value proposition in the AV space.➢Conducted technical assessments and evaluations of customer environments, identifying opportunities for AV solution optimization, customization, and integration with existing systems.➢Engaged with customers during the sales process to address technical inquiries, provide solution architecture guidance, and overcome technical objections to close deals.➢Built and maintained relationships with key stakeholders, including customers, AV manufacturers, and internal teams, to ensure alignment of AV solutions with business objectives.

➢ Installation of new PABX system system➢ Technical support for the existing customers➢ Troubleshooting and solving problems of intercom system ➢ Cable pulling and wiring for new intercom connections➢ Solving existing copper wiring problems