• Mentored and trained junior sales consultants in product knowledge, sales techniques, and customer service skills.• Managed end-to-end sales cycle from prospecting till closure stage.• Monitored progress against sales targets set by management team. Cultivated strong relationships with customers through excellent customer service.• Provided timely feedback to customers on their inquiries, orders, returns, and complaints.• Provided product information to customers and aligned products with customer needs to boost satisfaction.• Built and established strong relationships with customers, enabling long-term partnerships.• Trained new employees on company policies and strong sales techniques. Followed up with customers after sales to gain feedback. Every month achieves sales target set by the management

• Developed strong customer service skills through resolving customer queries and complaints • Tracked orders from start to finish ensuring timeliness and accuracy in delivery schedules.• Demonstrated excellent interpersonal skills while interacting with clients face-to-face or over the phone.• Collaborated with colleagues to ensure that all customer inquiries were answered accurately and efficiently.• Managed escalated customer inquiries professionally while providing satisfactory resolutions.• Performed follow-up calls to confirm satisfaction regarding products or services provided.