Muhammad Baseer Email & Phone Number

• As a Sr. Software Quality Assurance (QA) , my primary responsibility involves ensuring the integrity, reliability, and functionality of mobile banking applications.• Operated in an Agile environment, participating in regular standups and sprints.• Accountable for testing zoral platform integration with Al-Rajhi bank Malaysia's mobile banking application.• Overseeing rigorous testing across all dimensions of the mobile app, from transactional functionality to profit calculations, Card ordering and utilization and financing, with the aim of identifying and rectifying issues initiatively.• Coached and mentored Junior and mid-level testers.• Collaborated with cross-functional teams, including developers, product managers, and business analysts, to define and refine testing requirements and acceptance criteria.• Conducted API testing using Postman to ensure robust performance and reliability.• Performed backend verification and data integrity checks using MySQL.• Checking system generated reports on S3 buckets.• Leveraging access to AWS CloudWatch for real-time monitoring of system performance and the early detection of anomalies.• My role involves overseeing and rigorously testing third-party integrations to ensure seamless data transmission.• Trained bank staff on effectively utilizing the zoral platform.

• Conducted analysis of current software estate and implemented changes to reduce duplication of efforts without impacting the coverage.• Led a team of QA engineers and testers, providing mentorship and ensuring the adoption of best practices.• Developed and executed comprehensive test plans and strategies to ensure software quality and performance.• Conducted ad-hoc data analysis and validation to ensure data integrity and accuracy.• Validate data pipelines and ensure the correctness of data processing and transformation.• Ensure alignment of test strategies with overall project goals and timelines.• Facilitated root cause analysis sessions for critical defects, driving the implementation of corrective actions and preventive measures.• Oversaw Project Management, managed projects from initiation to completion, ensuring timely delivery, adherence to scope, and alignment with organizational goals.• Create and manage sprints, ensuring effective workload distribution and prioritisation.• Utilize Agile frameworks such as Scrum, Kanban, and Lean methodologies to optimize workflow and manage tasks effectively.• Reported weekly on project progress, including design, development, test progress, quality metrics, and risk assessments, to senior management and stakeholders.

• Developed and maintained functional and regression test cases to ensure thorough coverage of software functionality.• Implemented automated testing frameworks using tools such as Selenium, significantly reducing manual testing efforts and improving test coverage.• Conduct weekly performance reviews with the line-reports.• Conducted visual regression testing with SmartBear to ensure UI consistency and detect visual discrepancies.• Conducted performance testing using tools such as JMeter and address performance bottlenecks.• Executed cross-browser testing using BrowserStack to ensure compatibility and functionality across multiple web browsers..• Involved in developing and executing test cases and test data.• Performed Testing of Chrome extension, web importer, Interactive PDF reader, Google docs add-on and Microsoft word plugin.• Reporting defects into “Jira” and interacting with software developers/PM for bug reviews.• Operated across diverse platforms, including desktop, mobile, and web applications, to ensure comprehensive testing and functionality.• Managed customer support operations encompassing email communications, Salesforce CRM, UserVoice, and support page management, ensuring timely and effective resolution of customer inquiries and issues.

Karachi

• Attend Kick Off Meetings for new releases with partners/clients.• Requirement document Analysis and create test cases accordingly.• Performing Functional and content validation in the Loan origination application of UBS bank.• Client loan data verification via XML files.• Executing test cases on “Microsoft Test Manager”.• Reporting and Following up bugs via “TFS”.• Production Support (On Client’s Environment).