Muhammad Basit Abbasi Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

Technical Support Specialist: Proven expertise in providing technical support for Unison (CRM, CMU) and RDV (Rendezvous) to diverse banking clients, both international and domestic.Responsibilities: Incident Management: Proficient in incident management and meticulous logging/tracking on Helpdesk Portals, ensuring swift and effective resolution. Client Support: Delivering technical support through on-call, email, and remote sessions, with a focus on maintaining high-quality service and customer satisfaction. Root Cause Analysis: Conducting in-depth root cause analysis to address escalated issues promptly, ensuring the understanding of customer issues/requirements, and coordinating with development and QA teams for timely resolution. Reports and Analysis: Maintaining reports for issue tracking, following up on open issues, and performing root cause analysis for recurrent problems. Proficient in database analysis, performance tuning, and creating DB views and stored procedures. Knowledge Base Management: Creating and managing a support "Knowledge Base" to enhance internal team efficiency and streamline issue resolution. Testing and Collaboration: Collaborating with development teams for comprehensive testing of UAT patches, conducting functional testing, and documenting findings in detailed bug reports. Project Involvement: Involved in a top-notch project, Unison 3.0, contributing to project-level analysis by producing analysis documentation, including business requirements, scope matrix, use cases, user stories, and flowcharts.🌐 International Exposure: Successfully provided support to a diverse client base in the international and domestic banking sector.👥 Collaboration and Liaison: Served as a crucial liaison between stakeholders and delivery teams, gathering business requirements for system modifications, enhancements, and implementations.

Pakistan

📞 **Telecom Specialist | Avaya PBX Expert | Technical Support Professional**Experienced in supporting IP-based PBX telephone systems and services, with a focus on Avaya. 🔧 **Technical Expertise:**- **Avaya PBX Support:** Proven track record in supporting Avaya PBX telephone systems, ensuring seamless operations and delivering expert technical support.- **Unison (CRM, RDV):** Provided technical support for Unison (CRM, RDV), contributing to the smooth functioning of critical business applications.- **Strategic Planning:** Assisted in strategic planning for telecom needs, including business continuity and disaster recovery solutions. Collaborated with stakeholders to align technology solutions with business objectives.- **Proactive Maintenance:** Implemented proactive maintenance strategies to enhance system reliability and reduce downtime.🌐 **Telecom Strategy and Collaboration:**- **Strategic Vision:** Contributed to the development of a forward-thinking telecom strategy aligned with organizational goals.- **Project Collaboration:** Collaborated with cross-functional project teams, providing technical expertise on various projects, ensuring successful implementation and integration of telecom solutions.- **Performance Monitoring:** Monitored application performance, providing regular feedback to facilitate continuous improvements and optimize system efficiency.💡 **Achievements:**- Successfully supported Avaya PBX systems, ensuring uninterrupted communication for the organization.- Played a key role in the technical aspects of projects, contributing to their success and alignment with business objectives.👥 **Networking:** Open to connecting with professionals in the telecom and IT industry. Let's share insights and collaborate on the latest advancements in telecom technology!

Karāchi, Sindh, Pakistan

* Monitoring & solving power, Fiber and hardware alarms of NE’s (network elements) through Huawei NMS (network monitoring system)* Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams* Offered high quality technical L2 support for coworkers and clients to ensure system service level.

Karachi

Technical Support Excellence: Workstation Support: Delivered comprehensive technical support to users, ensuring optimal performance of workstations, printers, and peripherals. Peripheral Management: Specialized in managing and troubleshooting various peripherals to enhance user productivity. VoIP Expertise: Leveraged VoIP technology, specifically Avaya, to enhance communication systems, contributing to efficient and modernized telephony solutions. CRM Integration: Successfully integrated and supported Altitude (CRM), enhancing customer relationship management and streamlining communication processes.

Pnsc Building, M.T. Khan Road, P.O. Box No.5350, Karachi-74000, Pakistan

* Understood the network infrastructure of PNSC Head office.* Maintaining computer networks including mainframes, VPNs, routers and other physical hardware. Installing and configuring network equipment

Master Of Science - Ms, Computer Science

Be(Telecommunication), Telecommunications Engineering, 3.26 Cgpa

Activities and Societies: FOOT BALL• Designed and implemented Gigabit Passive Optical Network as Final Year Project • Implemented Water.