Muhammad Bilal Waheed Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Administrating the BRTS Project; Lahore Feeder Route Services, ITS- Intelligent Transportation System, AFC – BSS (Automated Fare Collection -Bus Scheduling System).Testing of on going system and their new updates.Web based testing.Maintenance and analyzing of AFC System as per SLA standards.Maintenance of AFC devices of Feeder Bus System from Technical End, OBU, VALIDATOR, POE, POS.Direct Liaison with the Customer (Punjab Mass Transit Authority, Pakistan) & with the principal (Kentkart, Turkey).Identify the areas for improvement in the daily operations, keeping in mind the cost-effectiveness and implementation of the proposedSolution for improvement.Supervising assigned tasks among the team and taking follow-up for completion in time.Web portal / Software / Hardware reports analysis.JIRA management.Recruitment for Technical Department.Technical Operations Management.Prioritize Workload.Technical solutions.Technical performance monitoring.

Karāchi, Sindh, Pakistan

Projects : Orange Line Bus Project (Metro) Green Line Bus Projects (Metro) People Bus Service (Feeder Bus Project)Key Responsibilities:•Designing and controlling the project schedule.•Deployment of project.•Preparing presentations to update senior management on the project progress.•Tracking and communicating on the project risks and opportunities.•Leading Control and Operations Centre for daily operations.•JIRA Management (User End Control)•Monitor Web application, desktop application and mobile application on timely escalation for problems.•Customer complaints and changes handling through help desk and change managment system.•Supervising teams to handle processes and activities and schedules.•Evaluating all hardware and software performance.•Test all new software/hardware, use cases to verify the best out as per demand of customer.•Preparations of daily performance report and monthly invoicing report.•Managing the progress of new systems development project, review new systems requirements, and system specification related documents.•Managing and Monitoring all installed systems and infrastructure.•Ensuring the highest levels of systems and infrastructure availability.•Supervise vendor service contracts and RFP processes, purchase orders, space planning, tracking, move coordination, and new hire space accommodations.•Coordinate and supervise all operational management systems including preventive and corrective maintenance, term contract works, unscheduled maintenance.•Manage reports for on performance KPIs for service management processes.•Define Routes, Stops, KMZ's, Distance etc.

Lahore District, Punjab, Pakistan

Project : OLMRTS ( Orange Line Metro Rail Transit System )Key Responsibilities:•Testing of all new SW & HW updates and make use cases.•Deployment/installation of project.•Desktop bases application Testing.•User Testing.•CRM ( Customer Relationship Management )•Troubleshooting of different technical devices.•Report Analysis•Roaster Management•Meetings with vendor to discuss different technical and operational issues•Attendance & Inventory Management•Ticket Handling•Replacement of faulty modules/Parts•Technical Support•Fulfilled SLA requirements•UPS Maintenance & Troubleshooting.•Coordination Between L2SP1 & L2SP2 for Technical Operations

Multan

Projects : MMBS & MFR (Multan Metro & Feeder Bus Project)Key Responsibilities:-Deployment/installation of Project.-Communicating with the Principal for Reports, Portal, Alexxo Management-System and Technical & Operational issues.-Configured network devices of all stations-Configured all devices initially-Report Analysis-Team Management-CRM ( Customer Relationship Management )-Troubleshooting of different technical devices.-Roaster Management

Multan

Bs Computer Science, Networking, Software Engineering

BS(Computer Science)

Matriculation, Student Counseling And Personnel Services

Activities and Societies: Join Cricket, Party and religious and patriotic events