Muhammad Daniel Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

-Digital inks jets,-Responsible to lead and implement color management.-Responsible to lower downtime due to machine failure through studies and analysis.-Installation, troubleshooting, repairing and maintaining Printing related equipment,-Carry out Service and maintenance works.-Creating technical reports for customers.-Technical advise to user to prevent the same problem persist again and again.-Managing user implement training.-Services of a wide range of high quality graphics art equipment's, digital printing presses and its related consumables.-Handle your heavy commercial printing needs. -Handover problem or problem aspects to others (3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up-Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 3rd line support, use tools, replace parts, improve settings, to execute repairs.- Interface with customers via customers visit/telephone/email to provide quality product support-Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance in order to pinpoint the necessary solutions to reported issues;-Support clients from Malaysia, Indonesia, Singapore, Thailand and across the SEA region. -Certified and trained in Italy.-Responsible to lead technical jobs on day to day .-Effective execution of projects-Promote cost reduction through Mean Time Before Failure (M.T.B.R) and Mean Time to Repair (M.T.T.R) improvement and others.

Singapore

~Involved in daily operation such as ATM ,Cash Deposit Machine and Passbook printer .~In-charge and responsible on the calls taken .~Software and hardware installation & trouble shooting.~Technical advise to user to prevent the same problem persist again and again.~Complete implementing Spare Parts Stock~Call log in report~Conduct training for First Line Maintenance~Responsible to lower downtime due to machine failure through studies and analysis.~Responsible to ensure all records and reports are up to date.~Complete drafting ISO 14001 and 18001.~High level Support on max 2 hrs working.~High level support for Bank equipment.~High level support on Wincor,Diebold and NCR ATM.~ATM service or repairers, diagnose, repair and install ATM machines.~ATM field technicians travel to client locations to diagnose and fix problems on site~Using equipment that includes multi-meters, diagnostic software and hand tools,~ATM tech fix problems such as worn card readers and malfunctioning cash dispensingsystems.~As the financial industry implements new technology。~ATM tech to work on electronic kiosks as well.

Kuala Lumpur, Malaysia

machine.~In-charge and responsible on all operation , safety , improvement projects, valueadded projects , operational cost control and spare parts purchasing .~Software and hardware installation & trouble shooting printer.~Technical advise to user to prevent the same problem persist again and again.~Managing a team of production operator and implement training.~Complete implementing Spare Parts Stock~Call log in report~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.~Responsible to lead and implement color management.~Responsible to lower downtime due to machine failure through studies and analysis.~Responsible to lead technical team on day to day job.~Responsible to ensure all records and reports are up to date.~Complete drafting ISO14001 and 18001.~High level Support on Nexpress & Digimaster customer

Kuala Lumpur, Malaysia

machine.~Software and hardware installation & trouble shooting printer.~Technical advise to user to prevent the same problem persist again and again.~Managing a team of production operator and implement training.~Preparing weekly report.~Complete implementing Spare Parts Stock Control and Inventory System~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.~Special request from managers and dept secretary.~Need to attend high-level support such as managers

Kuala Lumpur, Malaysia

ERICSSON PROJECT : ( Oct 2000 - Sept 2002)~In-charge and Responsible for all operation activities in the Printing production.~Involved in daily operation such as Printing production downtime ,Trimmer downtime & othersproduction heavy duty machine.~Software and hardware installation & trouble shooting printer(UNIX).~Technical advise to user to prevent the same problem persist again and again.~Managing a team of Shift production operator and implement training.~Preparing weekly report.~Responsible on troubleshooting for various type of process machinery.~In-charge and Responsible for all operation activities in the Printing production.~Involved in daily operation such as system support to end user who requested to (TAC,Technical Assistant Center and directed to client support through (REX) Remedy System.~There is also walk in users to IT office for support.~Software and hardware installation & trouble shooting printer.~Upgrade, maintain and repair computer systems with current hardware and software.~Technical advise to user to prevent the same problem persist again and again.~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.~Special request from managers and dept secretary.~Reduce unscheduled downtime from 90+ hours to below 30hrs.~Need to attend high-level support such as managers and visitors.~Managing a team of junior technician , implement training and implementation project .~Preparing weekly report.~Monitor on stock availability and updating system for coming new material for printer such astoner , roller , color stick and other item for pc.~Responsible to communicate with machine maker with any issue related.~Provide advice and support to management team.~Conduct Training to side staff & customer.~Involved in team building .~R.esponsible for monthly and yearly spare parts stock count.~Responsible to lead and implement QMS

Penang, Malaysia

~Reporting to technical manager.~Present technical meeting.~In-charge on operation activity (day time) and overall factory (after office hour )~Managing a team of junior technician and implement training.~Make sure all operation parameter and quality in-spec.~Make sure that operation meet quantity target for a day.~Troubleshooting and study all improvement (machine and process).~Responsible on Manpower,Machine and factory safety.~Fully Responsible for process troubleshooting especially related to Quality Issue.~Handling troubleshoot,setup machine,output,Quality and downtime.~Responsible to ensure all SMD production in good and working condition

Penang, Malaysia

~Reporting to Department Head .~In charge of above mentioned plant routine and major maintenance job.~Present Production Meeting .~Responsible for maintain and improving the Assembly Line .~Handling Modification , Troubleshoot , Line Setup, Jig ,Conveyor Facility and Maintenance~In Charge for all sub-contractor job to the assign job.~Daily coordination with process , electrical and instrumentation team.~Trouble shooting for the assign machine in the specified plant.