Muhammad Diab Email & Phone Number

Egypt

• Take ownership for enhancing the customer experience through consultative selling practices• Educate the customer on how to set-up and use their device Manage customer issues and deep dive to understand the cause• Manage, lead and execute product demos during the Sales Process and Identify opportunities for cross and upselling• Troubleshoot device software and hardware may it be to Open and track service requests, to schedule technical appointments or to Liaise with Technical Support as required• Ensure customer retention through follow ups and provide suggestions to the Store Manager on ways to improve customer experience• Meet and Exceed Individual Sales Targets and NPS

Egypt

• Achieve quantitative and qualitative targets as set by the company.• Build customer loyalty through excellent customer experience.• Promote Vodafone products and services according to commercial priorities.• Take ownership on improving customer experience with the company (complains follow up).• Implement company procedures and policies in a correct manner.• Ensure correct archiving of documents and forms.• Inform on any mal functioning of all operations in shops.

Egypt

• After Sales Service for all customers visiting our stores. • Maintain customers’ trust in Vodafone as a skilled expert• Troubleshoot and repair products using problem-solving skills• Maintain customer focus while troubleshooting and solving technical issues.• Push data services activation through new acquisitions & upgrades. • Achieve Sales Target and sales expansion • Educate team members about products and services through training sessions

Egypt

• Assist the retail store manager in planning and implementing strategies to attract customers. • Coordinate daily customer service operations (e.g. sales processes, orders and payments). • Track the progress of weekly, monthly, quarterly and annual objectives. • Monitor and maintain store inventory. • Supervise and motivate staff to perform their best. • Communicate with clients and evaluate their needs. • Handling customer complaints. • Conduct regular audits to ensure the store is functional and presentable. • Make sure all employees adhere to company’s policies and guidelines.

Maadi

Handling & responding to all companies SPOC incoming calls & faxes Inquiring or complaining which received by the account management department. Track accounts and Payment history to insure customer satisfaction and company revenue. Conducting external and internal visits to SPOC for problem solving and building rapport. Ensure excellent customer service by communicating with other departments (technical teams- Sales – Marketing) on behalf of the customer.

Handling & responding to all customer incoming calls, problems, Inquiries and complaints received by the call center (average 70 calls per day).Cover COPS Departments (Task Force / Trade Line / High Usage / I-Care / SMC / Work Force).Interpret customer requirements and communicate solutions to our customer.Create a smooth communication channel with different departments to resolve customer problems and requests when needed.Handle and mange the call center agents skills to guarantee effectiveness that achieves the service level targets.Senior Enterprise account Management Handling & responding to all companies SPOC incoming calls & faxes Inquiring or complaining which received by the account management department. Track accounts and Payment history to insure customer satisfaction and company revenue. Conducting external and internal visits to SPOC for problem solving and building rapport.Ensure excellent customer service by communicating with other departments (technical teams- Sales – Marketing) on behalf of the customer.

Egypt

• Handling & responding to all customer incoming calls, problems, Inquiries and complaints received by the call centre (average 100 calls per day). • Resolving issues with customers and billing department. • Creating the presentation projects in order to facilitate the idea and the components of some of Vodafone products.

• Handling & Responding to all customer incoming calls, problems, Inquiries. • Maintain customer satisfaction and exceed customer expectations. • Present TE products and services through outbound calls.

Present the idea of agricultural projects through meetings with customers. Signing the contracts after conducting the deals. Guarantee the quality of products through continuous tests and follow-ups.