Responsible for the supply, training and technical support of the company's systems such as call recording, IVR, SMS and social media systems in many sectors such as Banks and the Egyptian Stock Exchange.Supplying and training customers on the internet Bandwidth control system (Nomadix, Edgecore) for the hotel sector and linking it to the OPERA PMS.

Installation of network components.Configuration and set-up of network h/w and s/w application services.Network maintenance – scheduling of maintenance procedures.Administration of security essentials.Active Directory AdministrationSupervised system troubleshooting, backups, database, and system recovery.

Responsible for technical support of the customers for solving major problems our customers are facing during the operation of the software products of our company• Major focus is on the products dedicated for the Telephony Recording, Mobile Networks and IVR applications. The main tasks are directed for interacting between the software products and different PBX equipment (Panasonic-Alcatel- Avaya…..).• Gained a valuable experience for Database Administration (Microsoft SQL / MySQL).• Support sales reps in opening new accounts and upgrading existing services.• Quickly and effectively solve customer challenges.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service• Established/Manage the network domain of more than 30 PCs and gained experience in Network administration and troubleshooting all related problems agents face during their daily work.• Pre Sales.• Ensure that the Pre-Sales resources evolve in line with the Marketing Message and Sales Team's stated requirements.Able to communicate technical and business information to widely varied audiences.Interpersonal relationship-building skills• support Software Testing• Responsible for many phases of the Testing stage for many applications developed by the company.• acted as a member of the testing team responsible for appraisal of SPIG, CMMI Level 1 and Level 2 .• Gained experience with “Black Box Testing” and preparation of test cases for different applications.