Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency, Assessing and enhancing the efficiency of internal and external operational processes, Leading and motivating staff to achieve sales and organizational objectives, Overseeing the recruitment process to attract the best candidates and reduce employee turnover, Mentoring and inspiring employees to key into the vision of management, Establishing policies that improve and promote company vision and culture, Evaluating company performance and recommend strategies to improve results, Collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies.

Selling project property units, paying client visitations, giving demonstrations, carrying outsite visits, and closing deals, Following up with clients for deals maturation/healthy relationship management and keeping them updated on their chosen property concerns, Renegotiating property prices with buyers where needed, and defining project KPIs to expedite performance levels, Developing / implementing sales strategies and conducting analysis of sales activities against set goals, Assisting in developing a sustainable business model by fostering long-term strategic partnerships with clients through superior customer services, Supporting the team in achieving targets by analyzing the market, sales and customer-buying trends, Responsible for meeting the revenue targets assigned on a monthly/quarterly/annual basis, Discovering new customer leads by identifying new markets and customer segments.

Day to Day duties of managing Branches staff and all activities, Overseeing the sales, Operations and Business Development within the branch, including profits and productivity, Managing and monitoring all branches activities including home remittance, outward remittance & currency exchange to generate optimum profitEnsuring SBP rules and regulations of KYC, AML, EDD, CTR, STR & Due diligences, Marketing and advertising of the area is been performed timely near or around branches, Visits all branches for Business development and Marketing, Cross checking of software entries, cash and balance sheet ensuring that all transaction/dealings are according to the rules and regulations of SBP, Maintained customer and employee contact on the work area to ensure the quality services is being applies, Set standards when it comes to giving the satisfaction of customers, handling the case of customer complaints which have been escalated from supervisors, Appraise the performance of the branch staff in a timely and fair manner Ensuring all audit take place smoothly and all statuary requirements by law applicable to the branch are met appropriately whenever applicable.

Planning and performing operational and financial audits, Identifying business process risks, Developing testing methodologies to evaluate the adequacy of controls, Documenting the results of the evaluations, Developing recommendations and reports based on audits and presenting these ideas to senior managementFormulating professional development and educational plans for junior staff members, Planning and allocating resources and individuals in accordance with skills and schedules.

Implement and recommend the best practice operations policy and procedures.Regular visiting of branches to ensure that operations are being carried out in accordance with company policies and procedures.Conduct regular mystery shopping activities within the defined region under advice to the senior management. Participate in the special audit of location in accordance with the instruction of Head of Audit,Manage any extraordinary situations involving our branches not limited to issues related to fraud, forgeries, litigation, mishaps and or law enforcement agencies.Manage and ensure that all company records and properly maintained in accordance with the company’s record maintenance police and SBP rules & regulations.

Worked to improve organization market position and achieve financial growth, Gradually visited our branches all over UAE 7 states to manage day to day challenges and solutions regarding. Customer Implementation, Trainer, Auditor Compliance policy / Due Diligence / AML / KYC...etc

Worked on Western Union Intentional retail management projects in Pakistan. Authorized to work with WU agents for Network Productivity, Business Development & Retail Management. Responsible to trained FLA's according to new compliance policies, AML, KYC and due diligence.

Training of the agents regarding remittance operations, procedure on system software, Placement of Merchandising at POS, Maintaining good PR with the Franchise personnel & keeping the Franchise Active,Churning competition business. Training of FLA's regarding compliance policies, AML and KYC, Managed inbound and outbound remittance (money transfer) services, identified operational and management areas requiring improvement and developed and lead improvement strategies.

Developed and managed customer relationships for the bank, Understanding the needs of the end customer & providing appropriate financial solutions to ensure customer documentation is complete & in compliance with the bank’s requirements