• Workstations security compliance (MEM/ Intune)• Software package build, upgrade & Deploy in MEM/ Intune• Creating groups and user management in MEM/ Intune• Windows OS base image (WPI) build and capture• Software version control for security compliance• Business application and software packaging and deployment (PDQ)• License management of business application• Device & user management in Intune / Microsoft Endpoint Manager MEM• QA for new workstation builds• Service desk support• Knowledge transfer and cross-training for service desk analyst• Office re-entry planning and execution assistance

• Workstations security compliance (MEM/ Intune)• Software package build, upgrade & deploy in MEM/ Intune• Creating groups and user management in MEM/ Intune• Windows OS base image (WPI) build and capture• Software version control for security compliance• Business application and software packaging and deployment (PDQ Deploy)• Workstations collections management 7 reporting (PDQ Inventory)• License management of business application• Device & user management in Intune / Microsoft Endpoint Manager MEM• QA for new workstation builds• Service desk support• Knowledge transfer and cross-training for service desk analyst• Work from home planning & execution setup assistanceProjects PDQ server upgrade AIMCo base image build, capture & upgrade (Bi-Monthly) Windows OS upgrade to the latest version released 2004 Software & security patches transition to cloud for work from home execution

• Cherwell Service Management (ITSM) Operational and Admin support• Active Directory user management • Upgrade & Date migration SCCM 2012 SP1 server to R2• Deploy applications, software updates, OS and task sequences to SCCM users and devices• Managing Users, Devices, Software and Compliance for the hierarchy in SCCM 2012• WinMagic SecureDoc configuration management and support• Package deployment using PDQ Deploy tool• Auto deploy configuration for software and Application upgrade in PDQ Deploy• Hardware and Asset management using PDQ Inventory tool• Project management (Office 2016 deploy, Cherwell, SecureDoc)• Windows 10 image build & capture• O365 deployment, user management & support• Service Desk supportProjects SCCM 2007 migration to 2012 Windows password synchronization with WinMagic SecureDoc SCCM 2012 Server upgrade (SP1 to R2) WinMagic SecureDoc Enterprise Server and Database upgrade Auto-boot configuration for laptops on corporate wired LAN Office 2016 deployment Windows 10 deployment Workstation evergreen Cherwell Service Management upgrade Smart Deploy Windows image build & capture HSBC move

• Service Desk role, Desktop, Email and Phone Support• Blackberry BES activation, synchronization • ActiveSync configuration and support for iPad and iPhone• Cisco VoIP Desk Phone configuration and VM setup• Network and Local Printers mapping, configuration and support (Lexmark, HP, Ricoh)• Windows O/S XP, Microsoft Office 2010 Suite installation and support• Desktop/ Laptop AIMCo base image builds and deployment• WinMagic SecureDoc Encryption and Decryption for Laptops data security• Remote desktop and VMWare virtual desktop configuration and support• Microsoft SCCM 2007 Software packaging and deploymentProjects GOA go-alive SecureDoc Project (Migration to AIMCo SecureDoc) Microsoft Office 2010 Pro Roll-out Hardware Evergreening (Laptops, Desktop and Monitors Roll-out) AIMCo Hardware Asset Inventory Update Microsoft Outlook 2010 Mailbox Size limitation Microsoft Windows 7 Roll-out (Pre & Post Deploy)

• Onsite Deskside/ Tier II support to End-users in GOA multi-domain environment• Break fixes support for HP/DELL/IBM Desktops, Laptops/Notebooks & printers• Roll-out/Upgrade new Desktops/Laptops (imaging, configuration network setup)• IMAC -- Install Move, Add and Change - Assess hardware and software requirements• Installation/ Re-image and Deployment of new/existing systems (HP/DELL/IBM)• SCCM/SMS configuration and troubleshooting• Symantec Ghost PC imaging, Security patches, and service packs• Configuring wireless devices, Blackberry PDA, BES Activation and Synchronization• ITSM6/7 Remedy Incident Management, Asset Management, and Change/Task process• Citrix/VMware Client installation and application configuration & supportProjects HP Desktops & Laptops Base Image Build and Deployment for GoA ministries Windows XP SP3 Roll-out

• Help Desk role, Email and Phone Support• Support for HP/DELL/IBM Desktops, Laptops & printers• Installation and Configurations Windows 2000/ XP, MS Office Suite, MS Visio • Citrix, WTS and SAP application support• Troubleshooting via Remote desktop connection & Windows Remote Assistant • ITSM Tivoli Service Desk (TSD/Managenow) Break/fix, IMAC Tickets• SMS Software installation, upgrade, and Configuration• Configuring wireless devices, Blackberry PDA, BES Activation and Synchronization• Norton Ghost imaging for team members and Deskside technician’s computer

• Help desk support, Inbound/Outbound Calls for Mobile phone and Blackberry end users• Providing basic knowledge of products, procedures, and promotion• Configuring wireless devices, Blackberry PDA, BES Activation and Synchronization• MS office 2003 docs, Knowledgebase and Presentation preparation for new agents training

• Design and development of IT Infrastructure• Establishing objectives, Business Processes, Plans and Policies• Project Management and organization duties• Project Management leading a team of 30 technicians and engineers• Pro E CAD and Magma software management and configuration

• Onsite and remote technical support for desktops, laptops, peripherals, and printers• Deskside/ end-user customer support to HP/Dell PCs/ Laptops and Peripherals• Managing computer operations, scheduling backups, storage and data retrievals• Hardware and software support on HP based VAX/Alpha systems• Windows 2000/XP, MS Office Suite, Visio, VMS, and UNIX support