Resident Advisor | Campus Living Centre | Kamloops, British ColumbiaAs a Resident Advisor (RA), I played a pivotal role in enhancing the student experience by acting as a mentor, resource, and support system for students in residence. My primary focus is on community building and student success through strategic planning and program implementation. Key responsibilities include:- Community Building & Program Implementation: Assessing community needs in collaboration with the Residence Life Coordinator to develop and execute monthly social and educational programs. This involves evaluating program effectiveness and maintaining up-to-date communication channels.- Student Support & Conflict Resolution: Providing personalized support to residents on academic, personal, and social issues, and effectively mediating conflicts. Ensuring confidentiality and responsiveness to student concerns and emergencies.- Data-Driven Decision Making: Utilizing feedback and data to inform the development of community initiatives and improvements, ensuring programs meet the evolving needs of residents.- Leadership & Stakeholder Engagement: Acting as a liaison between residence staff, student leadership groups, and university stakeholders. Building and maintaining strong relationships to foster a cohesive and supportive community.- Crisis & Risk Management: Reporting incidents promptly, managing emergency situations with a calm and strategic approach, and upholding residence policies to create a safe and respectful living environment.- Administrative Efficiency: Managing administrative tasks such as incident reports, programming logs, and shift reports with accuracy and attention to detail, ensuring all documentation is completed in a timely manner.

Buying Assistant (Hair and Personal Care) | noon | UAEAs a Buying Assistant at noon, the largest e-commerce player in the Middle East, I specialized in the Hair and Personal Care (HPC) category. Reporting to the Category Manager, I assisted in a range of strategic and analytical tasks aimed at optimizing product assortment and maximizing sales and profitability.-Vendor Management & Contract Negotiation: Developed and maintained strong relationships with global suppliers in the HPC category, negotiating favorable terms and ensuring timely delivery of orders.-Market & Inventory Analysis: Monitored industry trends and evaluated competition to inform buying decisions. Performed weekly stock and sales analysis to ensure alignment with sales plans and targets, managing business risks and optimizing inventory levels.-Product & Pricing Strategy: Conducted product and pricing analysis within the HPC category to inform strategy, manage budgetary requirements, and achieve target margins, utilized data analytics to measure performance and inform decision-making.-Demand Forecasting & Planning: Proficient in forecasting demand and planning inventory to meet sales targets and minimize stock outs.-Strategic Thinking & Problem Solving: Enhanced ability to think strategically and solve complex problems effectively, utilizing data analytics to measure performance and inform decision-making.-Marketing Management & Strategy: Acquired skills in marketing management and strategic planning to drive category performance.-Stakeholder Collaboration & Communication: Worked closely with relevant stakeholders across the organization, supporting projects with outstanding communication skills, including executive presentations and written communication.-Supply Chain & Inventory Management: Managed supply chain processes, including supply planning and inventory control, ensuring efficient operations.

Business Development and Operations Associate | Urban Company | UAEAs a Business Development and Operations Associate at Urban Company, Asia's largest home services platform, I played a pivotal role in driving operational excellence and strategic growth in the Middle East, specifically Dubai, UAE. Urban Company, a Series F high-growth start-up, connects users with top-tier service professionals across various domains, including beauty and home maintenance.Key Responsibilities:-Category Development & Strategic Planning: Led the growth of service categories by 15%, using strategic thinking and performance metrics achieving a 35% boost in quality significant improvements.-B2B Partnerships & Supplier Management: Onboarded 23 new B2B partnerships, enhancing adherence to company standards and improving partnership quality by 45%.-Customer Satisfaction Initiatives: Implemented a CSR project to collect customer feedback, resulting in a 35% increase in satisfaction and improved retention.-Marketing Strategy Evaluation: Applied data management techniques to refine marketing strategies, leading to a 40% increase in marketing effectiveness and a 30% rise in new customer acquisition.-Onboarding & Training: Developed training programs for service professionals, enhancing service delivery and customer satisfaction.-Project Planning & Execution: Managed projects from conception to deployment, ensuring effective execution and service excellence.-Analytical Projects & KPI Development: Led analytical initiatives and created new KPIs to drive consumer-focused improvements.-Presentation & Communication: Delivered impactful presentations and maintained effective written communication to align stakeholders with strategic goals.-Operational Efficiency & Problem Solving: Optimized operations by addressing structural issues, boosting growth and efficiency.