Muhammad Hammad Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Working as Acting Night Duty Manager
• Working as an Experience Specialist in Cluster 04 Properties at Dubai Festival city
• Responsible for night auditor tasks
• Handling Monthly DTCM balancing and monitoring.
• Reports and communicates directly to the Hotel Duty Manager on all pertinent matters affecting guest service and hotel operations
• Efficiently handling guest complaints and ensuring satisfaction in the absence of Hotel Duty Manager

United Arab Emirates

• Reports and communicates directly to the Hotel Duty Manager on all pertinent matters affecting guest service and hotel operations
• Efficiently handling guest complaints and ensuring satisfaction in the absence of Hotel Duty Manager
• Supports Night Manager with night audit tasks
• Reviewing daily arrivals list and tagging VIPs for meet and greet
• In charge of rooms allocation and balancing inventory
• Leading and supporting both Concierge and Reception Team to connect with the guests

Ajman, United Arab Emirates

• Guest Relations, Front Desk and Concierge roles are delivered.
• Greets guests and asks them about their stay and explains hotel policies and procedures.
• Paying attention to details and use all the resources of the organization to satisfy guests needs.
• Attentively listens to any issues that the guest brings up, offers apology and empathy and find solutions to any problems
• Empowered to make up for any mistakes by offering points, refunds or complimentary transportation.
• Responsible for providing smooth check in and check out

Dubai, United Arab Emirates

• Held responsible for the successful operations of our resort daily along with the training and development of all front office associates.
• Assist the Front Office Manager in ensuring the smooth and efficient overall day-to- day operations of the Front Desk including Switchboard, Reservations and Bell desk.
• Check arrivals and departures for the next day concerning the comments blocking, requests, transportation, and the billing.
• Update the Duty Manager Log book.
• Credit Limit Report and follow up to reduce the pending amount
• Being a point of contact for guests should they have any queries.