Information technology •Monitored all equipment and tools and completed projects within required timeframe.Tested systems to identify enhancement opportunities for improved user experiences.Implemented system testing and upgrades outside working hours to minimise operational disruption.Diagnosed and resolved support calls to limit technology downtime.Submitted maintenance reports to management for analyses.Met defined SLAs to maintain service desk quality and performance.

OFFICE ADMINISTRATION • Maintain current sales, financial, and personnel records for all three locations.• Continuous communication between site managers to promptly address and resolve issues to provide a professional and friendly experience.• Advanced knowledge of QuickBooks accounting software and considerably familiar with ingenuity and auto data, financial software used in point-of-sale transactions.• Scheduled appointments, meetings, and travel accommodations for managers.• Answered phones, replied to emails, and directed calls to the appropriate department.• Collaborated with the team to fulfill tasks and meet deadlines for the department

Implementation Civil Team Lead• Managed submissions from the team to meet timely deadlines.• Answered phone calls and responded to emails from clients.• Negotiated with vendors to outsource services.• Facilitated office contracts for the department.• Applied best practices to adhere to company regulations and guidelines.• Registered contact list of collaborators on the database to maintain accurate information.• Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures, and practices. Excels with minimal supervision and decisively approaches problems.

TELECOM ENGINEER• Conducted engineering and detailed experimental tests to collect design data and assist in research work.• Followed up on manufacturing and field reports and resolved outstanding problems.• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports effectively.• Compiled, processed, and analyzed test data and results to improve product quality.• Created Bills of Materials and relevant certifications, maintaining clear, accurate records.• Completed projects by effectively applying engineering, technical, and maintenance procedures.• Applied engineering principles to develop and operate electrical, mechanical, and data processing systems.• Adapted engineering designs for optimized function, performance, and compliance