Muhammad Hamza Malik Email & Phone Number

Multan, Punjab, Pakistan

• Responsible to supervise team of Relationship Managers and BDOs.
• Seeking new business ventures, identifying competitive edge and developing customized solutions for Corporate Sector.
• Revenue assurance as per management assigned targets.
• Bringing revenue generating customers onboard. Taking steps to enhance the existing clientage revenue as well as from prospective clients.
• Generating more sales from existing clients and ensuring their confidence level remains intact to make them stay onboard by providing them quality customer services.
• To keep a track of corporate activations / disconnections and the reason for the above.

Multan, Punjab, Pakistan

• Penetrate into the Government & Corporate Sector with ZONG product portfolio.
• Maintain business healthy relations with key customers to keep them engaged for future potential.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Further penetration within tagged companies for revenue growth, complaint handling (after sales), retention & hunting of new accounts for revenue generation purpose.
• B2B Large Accounts customer visit on daily basis to generate Voice, Data Business, DIA / DPLC, M2M, Bulk SMS and Cloud Services.
• Key stakeholders relations in the industry.

Multan, Punjab, Pakistan

• Managing local and multinational key accounts in Central 2&3 and reporting to top management.
• Acquisition of new accounts.
• Cost-benefit analysis for corporate accounts and recovery.
• Achieving monthly assigned targets and assist team members in achieving their targets.
• Assisting team members in day to day operational tasks.
• Helping the line in formulating the strategy and then execute the corporate strategy as defined by the line and offer continuous assistance to line.

Multan

• Managing local and multinational key accounts in Pakistan and reporting to top management.
• Acquisition of new accounts.
• Cost-benefit analysis for corporate accounts and recovery.
• Achieving monthly assigned targets and assist team members in achieving their targets.
• Assisting team members in day to day operational tasks.
• Helping the line in formulating the strategy and then execute the corporate strategy as defined by the line and offer continuous assistance to line.

Abu Dhabi, UAE.

• Working as a Service Delivery Analyst at Etisalat Telecom Abu Dhabi.
• My key responsibilities are to manage and coordinate the service delivery process to Enterprise Customers and guarantee on time delivery as well as skilled installation for customers.
• Oversees the performance of the services on a day-to-day basis.
• Manage and coordinate the technical complaint handling process to solve customer concerns / issues in a prompt and efficient way.
• Establish, build and maintain relationships with customer’s respective organization and maintain integrity with all internal and customer related responsibilities.
• Resolve issues or escalate if required and highlight implications to the project deliverables / outcome.

Multan, Pakistan

• Worked as a customer services executive at Warid Telecom (Pvt.) Ltd., Multan.
• To make sure that all services are rendered within bench-mark time.
• Proactive customer services, serving as a liaison between company and the customers.
• Ability to grasp thorough understanding of product features to better serve customers.
• Experienced in departmental management, staff training, and supervision.
• Stop possible churn.