Muhammad Hamza Malik Email & Phone Number

Multan, Punjab, Pakistan

• Responsible to supervise team of Relationship Managers and BDOs.• Seeking new business ventures, identifying competitive edge and developing customized solutions for Corporate Sector.• Revenue assurance as per management assigned targets.• Bringing revenue generating customers onboard. Taking steps to enhance the existing clientage revenue as well as from prospective clients.• Generating more sales from existing clients and ensuring their confidence level remains intact to make them stay onboard by providing them quality customer services.• To keep a track of corporate activations / disconnections and the reason for the above.• Maintaining a healthy pipeline for future prospecting.• Timely signing of business contract as per approval note and maintain documentation.• Focus on big wins for strong footing in Large Accounts sector of the region.• Extending complete required services (Churn management, receivable, portfolio management etc.) to new / existing accounts.

Multan, Punjab, Pakistan

• Penetrate into the Government & Corporate Sector with ZONG product portfolio.• Maintain business healthy relations with key customers to keep them engaged for future potential.• Conducting business reviews to ensure clients are satisfied with their products and services.• Further penetration within tagged companies for revenue growth, complaint handling (after sales), retention & hunting of new accounts for revenue generation purpose.• B2B Large Accounts customer visit on daily basis to generate Voice, Data Business, DIA / DPLC, M2M, Bulk SMS and Cloud Services.• Key stakeholders relations in the industry.• Maintaining a healthy pipeline for future prospecting.• Timely signing of business contract as per approval note and maintain documentation.• Focus on big wins for strong footing in Large Accounts sector of the region.• Extending complete required services (Churn management, receivable, portfolio management etc.) to new / existing accounts.

Multan, Punjab, Pakistan

• Managing local and multinational key accounts in Central 2&3 and reporting to top management.• Acquisition of new accounts.• Cost-benefit analysis for corporate accounts and recovery.• Achieving monthly assigned targets and assist team members in achieving their targets.• Assisting team members in day to day operational tasks.• Helping the line in formulating the strategy and then execute the corporate strategy as defined by the line and offer continuous assistance to line.• Rendering personalized services for retention and timely collection and assist team members where needed.• Maintaining a healthy pipeline for future prospecting.• Proposing solutions to line keeping in view the feedback received from team members as well as customers.• Remain proactive / vigilant with competitors offered products & VAS information and share with respective line.• Timely signing of business contract as per approval note and maintain documentation.• Extending complete required services (Churn management, receivable, portfolio management etc.) to the new account till the time of handover to relevant CRM.• Daily visits to new/existing accounts to maintain healthy relationships with customers for churn prevention and new acquisition.

Multan

• Managing local and multinational key accounts in Pakistan and reporting to top management.• Acquisition of new accounts.• Cost-benefit analysis for corporate accounts and recovery.• Achieving monthly assigned targets and assist team members in achieving their targets.• Assisting team members in day to day operational tasks.• Helping the line in formulating the strategy and then execute the corporate strategy as defined by the line and offer continuous assistance to line.• Rendering personalized services for retention and timely collection and assist team members where needed.• Maintaining a healthy pipeline for future prospecting.• Proposing solutions to line keeping in view the feedback received from team members as well as customers.• Remain proactive / vigilant with competitors offered products & VAS information and share with respective line.• Timely signing of business contract as per approval note and maintain documentation.• Extending complete required services (Churn management, receivable, portfolio management etc.) to the new account till the time of handover to relevant CRM.• Daily visits to new/existing accounts to maintain healthy relationships with customers for churn prevention and new acquisition.• Managing routine work on interim basis in absence of the regional manager if required.Achievements:• Scored the highest in my region twice since I joined Warid as Corporate Account Manager.• Maximum retention of corporate accounts in my assigned region.

Abu Dhabi, Uae.

• Working as a Service Delivery Analyst at Etisalat Telecom Abu Dhabi. • My key responsibilities are to manage and coordinate the service delivery process to Enterprise Customers and guarantee on time delivery as well as skilled installation for customers. • Oversees the performance of the services on a day-to-day basis.• Manage and coordinate the technical complaint handling process to solve customer concerns / issues in a prompt and efficient way.• Establish, build and maintain relationships with customer’s respective organization and maintain integrity with all internal and customer related responsibilities.• Resolve issues or escalate if required and highlight implications to the project deliverables / outcome.• Communicate effectively to customers about installation and maintenance status to manage expectations.• Maintains permanent relationship with customers and successfully coordinates service delivery related functions..• Prepares Daily, Weekly and Monthly reports to present revenue and progress to higher management.

Multan, Pakistan

• Worked as a customer services executive at Warid Telecom (Pvt.) Ltd., Multan. • To make sure that all services are rendered within bench-mark time.• Proactive customer services, serving as a liaison between company and the customers.• Ability to grasp thorough understanding of product features to better serve customers.• Experienced in departmental management, staff training, and supervision.• Stop possible churn.• Delivering and handling all business centre reports assigned time to time.• Passing feedback of the customers to concerned personnel and take necessary steps to improve the service quality.• Providing Customers services and resolving their issues, Cross Selling and Up Selling of products. • Performed additional responsibilities of Key Accounts Manager in the Corporate Sales Department.Achievements:• Nominated as CSR of the month for two months.• Maximum retention in my whole tenure at Warid.