- Handle more complex cases that require in-depth investigations and creative solutions.- Engage with escalated issues from the Level 1 team, ensuring thorough analysis and follow-up.- Collaborate with cross-functional teams to deliver comprehensive resolutions and enhance overall operational efficiency.- Utilize advanced problem-solving skills to address challenging customer concerns, ensuring a high standard of service.- Maintain detailed documentation of… Show more - Handle more complex cases that require in-depth investigations and creative solutions.- Engage with escalated issues from the Level 1 team, ensuring thorough analysis and follow-up.- Collaborate with cross-functional teams to deliver comprehensive resolutions and enhance overall operational efficiency.- Utilize advanced problem-solving skills to address challenging customer concerns, ensuring a high standard of service.- Maintain detailed documentation of investigations and resolutions to support knowledge sharing and continuous improvement. Show less

- Resolve customer-reported issues while working closely with other multi-functional teams- Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect.- Drive operational excellence through quality closures and proper escalation of issues.

- Handling worldwide of Shahid VOD customers via Emails.- Assisting Customers in registering and choosing their suitable packages and investigating in case of any technical, subscription, or payment issues, etc..- Using our online tools to investigate and recognize the causes of the customer’s issue, and giving the best solution.

Handling customers of 3 food delivery platforms “Talabat” “Zomato” and “Carriage” in 9 different countries through live chats and outbound calls.

In association with The American University in Cairo (AUC)- Helping the robotics trainer in handling the class during session.- Managing robotics kits by organization, stocking, preparations, responsibility on site, and transportation.- Reporting feedback about the trainer’s performance and students’ engagement to the Training Manager after each session.- Reporting feedback about Students’ performance and personality Evaluation to the Parents and Training… Show more In association with The American University in Cairo (AUC)- Helping the robotics trainer in handling the class during session.- Managing robotics kits by organization, stocking, preparations, responsibility on site, and transportation.- Reporting feedback about the trainer’s performance and students’ engagement to the Training Manager after each session.- Reporting feedback about Students’ performance and personality Evaluation to the Parents and Training Manager at the end of the workshop. Show less