Experienced leader of a multinational with a demonstrated history of working in Telecom and Offshore industry. Skilled in Recruitment, Onboarding, Human Resource Information System, Customer Service Managment, Complaint Handling, Quality Assurance and Workforce Management. Holds MBA degree from Superior University Lahore, Pakistan.Demonstrates exceptional leadership in handling all aspects of multi-channel sites that includes Recruiting, CRM handling, Audit, e-mail; tracking and trending performance; identifying, diagnosing and correcting performance probmems; setting performance goals; and using state of the art workforce management systems for metrics management.Over the course of my Human Resource Information System, Talent Acquisition - Onboarding, Workforce Optimization and Customer Service career, I've learned several universal lessons that helps to drive business results: It's all about the business.Interpersonal skills are key to success.A clear, compelling and aligned business strategy is critical for success.Employee Relationship is criticalCustomer is king.Data is king.Having well designed and optimized data supports critical business analysis and decisions.My Values:ProfessionalismDedicationResult OrientedPunctualityWork EthicsProfessional Skill Set:Interpersonal SkillsProblem SolvingCustomer Service ManagmentQuality AssuranceAudit & ReconciliationProcess DevelopmentCustomer ExperienceTeam PlayerPerformance ManagementStaffing ModelsScheduling & Forecasting Business Data AnalyticsWorkforce ManagementForecasting & Trending Change ManagementTechnial ProficienciesMicrosoft Power QueryMicrosoft Office | MS Excel | MS Word | MS Power PointMS Power BIDashboard CreationPaid Time off ManagementHRM AtrackPaylocity