Muhammad Irvan Email and Phone Number
I have background from IT, a person who wants to try and learn new things and attempt to work effectively
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Technical Support EngineerPln Icon Plus Sep 2024 - PresentSouth Jakarta, Jakarta, Indonesia -
L2 Application Support (Support Analyst)Pt Toyota Motor Manufacturing Indonesia Aug 2023 - Aug 2024Jakarta, IndonesiaTroubleshoot & Identify Error Application • Solve all tasks Application issues received from User (Reading logs, error analysis, working with databases (MS SQL)) • Running & Monitoring Sql Job in case abnormality process • Running Store Procedure according to SOPSupport User & Report • Resolve issue from ticketing user all application • Info user by Email/chat/call incident progress • Report issues and escalation to internal and eksternal team including L1 and another team -
Application Support SystemKalbe Nutritionals (Pt Sanghiang Perkasa) Oct 2022 - Jul 2023Jakarta, IndonesiaIT Implementer• Implement Distribution software (BOSNET) into the Distributor• Transfer knowledge/training about business process and application toDistributor (Onsite & Online)• Setup, configure and test the application to ensure it runs properly.• Monitoring the implementation process: supervising user data entry,providing direction and solution to problems or errors.• Documenting project, such as: Issues log and timesheet.Data entry and analyst• Collaborative with Subdistributor(third party) to manage, prepare andcollect Master data Distribution• Migration Master data into new systemTroubleshoot and monitoring• Troubleshoot and resolving error system and distribution software(Mobile,Web & Destop)• Analyze and testing system and distribution software(Mobile, Web &Destop )• Report isues and escalation to internal and eksternal team -
It Helpdesk & Support ApplicationKompas Gramedia Apr 2019 - Sep 2022Greater Jakarta Area, Indonesia•Troubleshoot and resolve issues with software, system and apps.• Monitoring and resolve issues all internal apps (CMS,Wordpres, Web &Apps)• Analyze and testing new aplication(web and mobile apps) beforelaunching to end user• Describe and train users new application and technologiesimplementation• Management printer server, User Account(Local &Domain),ActiveDirectory, NAS• Log every user into ticketing system• Operate Gn4 Apps to complete Epaper files and combining EpaperFilesand publish epaper content via NAS and newspaper portal publisher -
Freelance Web DeveloperPt. Sinar Jaya Lestari Feb 2016 - May 2016Padang, West Sumatra, IndonesiaDesign website flow and implementation• Build ecommerce website using PHP language• Make product info and user• Integration MySql database• Tester Website white box, blackbox, greybox
Muhammad Irvan Education Details
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Information Technology
Frequently Asked Questions about Muhammad Irvan
What company does Muhammad Irvan work for?
Muhammad Irvan works for Pln Icon Plus
What is Muhammad Irvan's role at the current company?
Muhammad Irvan's current role is Information Technology Application Support Engineer.
What schools did Muhammad Irvan attend?
Muhammad Irvan attended Universitas Putra Indonesia "yptk".
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