• Eliminated FM (First Mile Cost) expenses, resulting in a monthly financial saving of over PKR 10M+ per month.• Negotiated all fleet vendor contracts to reduce the LM cost from 6.8% of GMV to 3.8% of GMV.• Served as the principal for planning, budgeting, and tracking of the LaaS division's P&L.• Established a new vertical for LaaS, enabling 4 work divisions to move all logistics operations from 3PL to in-house resulting in PKR 10M+ GTV / month with a reverse margin of… Show more • Eliminated FM (First Mile Cost) expenses, resulting in a monthly financial saving of over PKR 10M+ per month.• Negotiated all fleet vendor contracts to reduce the LM cost from 6.8% of GMV to 3.8% of GMV.• Served as the principal for planning, budgeting, and tracking of the LaaS division's P&L.• Established a new vertical for LaaS, enabling 4 work divisions to move all logistics operations from 3PL to in-house resulting in PKR 10M+ GTV / month with a reverse margin of 1.5%.• Devised and implemented a product strategy for LaaS to achieve 100M GMV per month. Show less

• Led the Supply, Demand, and Operations functions and scaled them to enable 20% month-over-month GMV growth.• Generated 224 million PKR GMV, resulting in a confirmed margin of 6% without any burn.• Led a team of Sales operators that generated 5,000 USD in Annual Recurring Revenue (ARR) from SaaS sales.• Responsible for managing reporting (P&L) and working capital of 100M PKR.• Productized all in-app booking flow, financial flows, and vendor payments, Liason with design product… Show more • Led the Supply, Demand, and Operations functions and scaled them to enable 20% month-over-month GMV growth.• Generated 224 million PKR GMV, resulting in a confirmed margin of 6% without any burn.• Led a team of Sales operators that generated 5,000 USD in Annual Recurring Revenue (ARR) from SaaS sales.• Responsible for managing reporting (P&L) and working capital of 100M PKR.• Productized all in-app booking flow, financial flows, and vendor payments, Liason with design product and engineering teams for the final product.• Hired and managed a team of 25 people and scaled the whole logistics(LTV/HTV) business from scratch. Show less

• As an early team member, I fixed supply acquisition and supply operations, then scaled supply quality and supply experience.• Build a nationwide supply and transport manager's network with over 400 pilots/buses and 50+ TM’s.• Created a training centre for pilot training with a self-onboarding system, to handle daily 50+ pilots onboardings.• Digitized pilot and vendor payments with Jazz Cash, processed 36+ million PKR monthly with zero discrepancies.• Helped product team to… Show more • As an early team member, I fixed supply acquisition and supply operations, then scaled supply quality and supply experience.• Build a nationwide supply and transport manager's network with over 400 pilots/buses and 50+ TM’s.• Created a training centre for pilot training with a self-onboarding system, to handle daily 50+ pilots onboardings.• Digitized pilot and vendor payments with Jazz Cash, processed 36+ million PKR monthly with zero discrepancies.• Helped product team to improve pilot application, Which increased passenger pickup rate from 82% to 95%.• Being an early teammate helped the organization to establish a full-time in-house contact centre that can handle 1200 calls per day with a 95% Service level. Show less

• Achieved overall captain network (20000) rating to raise from 4.3 to 4.7. This includes training, focused groups, and feedback on communication.• Led local fraud detection team that reduced captain fraud earnings from 24% to the lowest 6 %, saved approx. 2M PKR monthly.• Captain Community reduced the physical queue footfall from 600 tickets per day to < 80 tickets per day on Quematric.• Reported captain service quality index daily weekly and monthly to management, and… Show more • Achieved overall captain network (20000) rating to raise from 4.3 to 4.7. This includes training, focused groups, and feedback on communication.• Led local fraud detection team that reduced captain fraud earnings from 24% to the lowest 6 %, saved approx. 2M PKR monthly.• Captain Community reduced the physical queue footfall from 600 tickets per day to < 80 tickets per day on Quematric.• Reported captain service quality index daily weekly and monthly to management, and implemented management feedback to strengthen the captain's quality with training and corrective actions.• Mentored fellow colleagues on their technical competency reports making presentations and leadership. Show less

• Led and managed Tech deployment projects on all client sites, ensuring coordination and supervision during rollouts. • Provided comprehensive technical support to both local and remote teams addressing issues related to software hardware and network. • Collaborated with principle users to identify areas of service improvement offering technical insights to enhance operational efficiency.• Conducted user service satisfaction surveys and assessment programs producing reports for… Show more • Led and managed Tech deployment projects on all client sites, ensuring coordination and supervision during rollouts. • Provided comprehensive technical support to both local and remote teams addressing issues related to software hardware and network. • Collaborated with principle users to identify areas of service improvement offering technical insights to enhance operational efficiency.• Conducted user service satisfaction surveys and assessment programs producing reports for management review and decision-making.• I played a key role in improving the organization’s client site uptime from 80% to an impressive 92%. Show less

• Scheduled staff for 24/7 inbound operations with 500+ staff achieving a 90% service level. • Managed inbound call centre staff scheduling, forecasting, and cost per call/minute.• Liaised with the Finance and Bizops departments of PTCL for escalations as a subject matter expert.• Created daily, weekly, and monthly agent performance reports and suggest improvements.

• Respond to inbound customer calls for technical troubleshooting of PTCL broadband connections.• Shadow new staff and train them for live calls.