As a Rider Coordinator at Talabat Qatar, I excel in overseeing and optimizing the operational activities of riders, 3pls, warehouses, and stores. I am responsible for developing and implementing efficient delivery schedules, ensuring compliance with safety protocols, and maintaining good hygiene of riders & accurate inventory records. With a keen eye for detail and strong leadership skills, I effectively manage and motivate a team to meet and exceed performance targets. My commitment to process improvement and customer satisfaction drives me to continuously seek out innovative solutions and deliver exceptional results in the fast-paced logistics industry.

Led a team of 8 employees, ensuring smooth and efficient day-to-day operations within Ferns & Petals.Coordinated closely with team members and clients to address any issues or concerns, fostering positive relationships and ensuring high levels of customer satisfaction.Implemented and enforced departmental policies and procedures, resulting in improved workflow and adherence to quality standards.Oversaw inventory management processes, optimizing stock levels to meet demand while minimizing excess or shortages.Played a key role in office administration tasks, including scheduling, reporting, and resource allocation, contributing to the overall efficiency and effectiveness of operations.

Led and directed a team of 37 support representatives, ensuring smooth operations and adherence to Foodpanda's standards.Managed shift schedules, assignments, and tasks to optimize productivity and meet customer demand, while maintaining high service quality.Fostered effective communication and collaboration among team members to promptly address issues and maintain a positive work environment.Enforced company policies and procedures regarding food safety, hygiene, and customer service, ensuring compliance by all team members.Served as a primary point of contact for customer inquiries, feedback, and complaints, promptly and professionally resolving concerns to uphold Foodpanda's reputation for excellence.

Provided timely and professional responses to customer inquiries and concerns via email, chat or phone, ensuring a high level of customer satisfaction.Demonstrated strong written communication skills to effectively convey complex information and resolve issues in a clear and concise manner.Utilized active listening and empathy to understand customers' needs and concerns, providing personalized assistance and solutions.Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt resolution and a positive customer experience.Maintained accurate records of customer interactions and inquiries, utilizing CRM systems to track and follow up on open cases and ensure timely resolution.