• Managing the flow of passengers into lounges.• Managing the Front of house teams as well as close coordination with support services team for maintenance to ensure the upkeep of lounges facilities. • Ensures effective and efficient communication between team members throughout the Lounges operations.• Proposing and implementing productive workforce strategy.• Monitor and addresses people development, succession planning, operational performance, and business growth requirements.• Ensuring the smooth day to day running of the lounge, ensuring that a 5* service is delivered to Passengers.• Close coordination with all other parties involved including ground services, HIA, MOI, HR Finance and all other operational support services at the airport.• Compile proposals and recommendations to continually improve operations.• Ensure all reporting is timely and accurate.• Ensure communication and implementation of all service deliverables through team and mentor success.

- Analyzing existing FLHF (BHUs and RHCs) operations and making important policy, planning and strategic decisions.- Reviewing operational procedures at FLHFs- Monitoring and evaluating the human resource performance at FLHFs-To work in close coordination with the CEO to aid in monitoring and evaluation and planning, to ensure better healthcare delivery at the level of RHCs, THQs and government hospitals of Lahore.- Compilation and analysis of monitoring reports of THQs, RHCs and Government Hospitals for onwards submission to CEO.- Provide advisory support on developing data collection methods, data analysis, effective research methodologies and database management.- Assist in development and maintenance of effective monitoring evaluation dashboard/system that meet information needs and effectively track primary health indicators. - Close coordination with the heads of hospitals, such as Medical Superintendents, and regular follow-up on smooth functioning and implementation.- Monitoring and providing consultation on reforming the existing healthcare facilities and revising the administrative protcols in operation-Provision of technical consultancy to revamp the image of FLHFs by reforming the infrastructure, signage, etc.-Engaging stakeholders and acting as the coordinating member for the organization

• Provide service and assistance to summer guests.• Assist in the daily operations of University Commons Residence Halls.• Troubleshooting issues, following up with customers and providing overall excellent customer service.

• Implemented IT systems to manage stock levels, delivery times and transport costs.• Established ABC Analysis and EOQ to check inventory levels, availability of stock in inventory and managing transportation movement.• Managing stock levels of Mobile sims, Telenor internet devices, Telenor Mobiles etc.• Ensure that timely purchase orders are placed by Franchise to ensure availability of stocks at all time.• Keeping inventory up to date and monitoring daily stock count.• Gross Adds - First Call Activation (FCA), MNP, Postpaid & Prepaid Sale.• Preparing/Creating technical reports • Continually try to improve and develop business performance and service standards.• To work towards and achieve KPI’s set, generated customer satisfaction rating of 90%• Responsibility for the entire pick / packing & loading operation, by ensuring staff are appropriately trained to carry out their roles effectively (Professional development framework).• Route planning targets setting for RSOs• Receive daily orders and managing them accordingly with inventory report.• Zero Warehouse Damage by knowing Product Safety First.• Prepares necessary forms or documentation for inventory records.• Updating Franchisee with daily operational activities and stock count.

• Marketing through calls and emails.• Outbound calling activities to business prospects in US and Canada• Lead generation through email and calls• Demonstration of software on calls and thorugh email with details • Proposing business idea of livechat to business in US & Canada market(B2B sales)• Responsible of handling conversations with business managersACHIEVEMENT : Performed sales in new industry "Tourism" where Liveadmins had no client before.

- Did online coke studio survey to know the impact on coke. 73% associate good music with coke. 91% knew about coke studio.- According to the survey most of the people approximately 60% like Coke because of Coke Studio.- Did research on sprite 3G to know the failure of sprite 3G.- Main reasons of failure for sprite 3G were; Taste, advertisement, packaging and color.- My observations were that they should reconsider color, improve taste, and they must focus on some adventurous activities in Pakistan by organizing different adventurous shows.- Did marketing campaign for share a coke.- Campaign was introduced in Ramzan to introduce more customers. - Project on market research of those brands that reinvented their brand- Carried out Fanta Citrus Activation in different schools consisting of different activities including games like X Box.- Taste sessions on different Coca Cola products were carried.- Video conference for Taste activity was conducted with Coca Cola International Team.