● Worked with clients to ascertain issues and make referrals to appropriatespecialists.● Followed document protocols to safeguard confidentiality of client’s records.● Recommended service improvements to minimize recurring client’s issuesand complaints.● Exceeded goals through effective task prioritization and great work ethic.● Organized clients’ records and database to facilitate information storage andretrieval.● Identified issues, analyzed information, provided solutions to problems.● Gave directions, made reservations for dinners, shows and other events.● Responsible for guaranteeing customer satisfaction by ensuring top-notchcustomer services, listening to the voice of the customers, resolving customerscomplaints and providing advice and recommendation based on customerneeds.