Muhammad Michael Ryanka Email & Phone Number

• Part of MAPCLUB Product Team that led product development and management of MAP e-commerce, loyalty, and payment features. (https://www.mapclub.com)• Led product strategy and implementation of Insider for enhanced user experience and engagement on MAPCLUB• Defined product roadmap aligned with user needs, market trends, and business goals.• Drove user research, translating insights into actionable product specifications and UI/UX ideation.• Ensured product quality and user satisfaction through close monitoring of development.• Collaborated with Business, Marketing, Operations, and Developers team.

Jakarta, Indonesia

• Handled payment processing for Shopee Payment Marketplace and Shopee clients, including payments and repayments for SPayLater, SeaBank, Mitra Shopee, and SPinjam.• Integrating each client with existing and new business lines on the backend.• Handled BI-Fast inquiries, including improvement and issue resolution for ShopeePay and backend-related issues.• Handled and helped improve payment operations related to daily reports reconciliation.• Collaborated with the Regional Product Manager Team, Payment Operations team, Developers, and Customer Support.

Jakarta, Indonesia

• Maintained Payment Integration and handled day-to-day operation on 200+ ISV and H2H third-party integration partners via API integration of QRIS Integration, JumpApp Integration, Account Linking Direct Payment Integration, Ticket Linking Integration, customized integrations, including Indomaret, Bluebird, Telkomsel, Kopi Kenangan, Secure Parking Indonesia, Google Play, Apple and also managed government integration• Performed benchmarking and user requirement analysis, mock-up design, user acceptance testing (UAT), and product training for new features and product improvements• Debugging ShopeePay issues related to integration and online payment• Collaborate with Regional Product Manager Team, Business Development Team, Marketing Team, and Finance Team

• Part of the Commercial Business Division• Understood the user and the business needs to enhance the existing product of the Digital Pipeline Management Application• Create and maintain Business Solution Design Document (BSDD) and UML diagrams for the Application• Conduct User Acceptance Testing (UAT) on every iteration of the product enhancement• Create a detailed business analysis on Commercial Business Centre Economic Sector Expansion

Indonesia

• Part of the Product Development Division on Internet Banking and Business• Understood the business needs to enhance the existing product of the customer fund account on registration in a securities company• Create and maintain UML diagrams, Prototype, Wireframe to enhance the product• Create Business Proposal consisting of Value for a user, Existing Condition, Functional Requirement Description• Conduct a benchmarking by registering fund account in many securities companies for enhancement product proposes• Create product requirements for discussion purposes with IT Division• Conduct data process, analyze, and visualize financial data

As a Regional President, Responsible for all HIMSISFO activities, the decision for Ideas, and managing all of the staff and activists of HIMSISFO especially the Bekasi region.

Made all the list of the equipment and managing the responsibilities for the equipment division at the event.

Led the project by conduct day-to-day project coordination, planning, and implementation across multiple division. Made the first Business Plan Competition that held on BINUS University on Bekasi that the participant is joined by the university around Indonesia.

• Promoting BINUS University to prospective customers.• Collaborated with Co-worker on performing strategies for product marketing.• Maintaining good interaction and relationships between co-workers and customers.