Implemented process improvements envisioned on trends, resulting in an increase of 32% customers, 68% self-service rate, 1500 new articles and a reduction of 24% cases within a year.- Designed and created KCS strategies based on data to cultivate & nurture a knowledge sharing culture.- Collaborated with Stakeholders to manage and carry out project plans within deadlines.- Suggested and implemented process improvements based on performance analysis.- Assisted Workforce Management in training and coaching sessions.- Analyzed and documented program KPI metrics in Microsoft Excel / Google Sheets.- Proactively identify issues and shared root cause analysis with product team.- Created progress reports and presentations for senior management.- Performed statistical data analysis to set new KPIs and goals of the organization for stable headcount and cost savings.

• Implemented data driven energy optimization methods resulting in annual savings of rupees 28.06 million.• Modified machines to increase efficiency with an approximate cost savings of rupees 10.89 million in 1 years.• Governed workforce comprising of 3 Tech Officers, 22-Tech Staff members, 85-Tech and Non Tech workers• Reported and identified trends of budget utilization based on statistical data analysis for Justification of increase or decrease in unit consumption (Electricity, Gas & Steam) against production activities.• Planned & implemented conservative methods for reduction in energy consumption.• Supervised and Executed Balancing, Modernization, Rehabilitation and Expansion (BMRE) projects.• Developed, monitored and documented Key performance Indicators (KPIs) to reflect progress.• Ensured smooth running and implementation of scheduled corrective & preventive maintenance of plant & machinery amid safety protocols and ISO standards 9001, 14001 and 45001.• Ensured uninterrupted distribution of 11KV power supply from IESCO to different production units of POF and timely payment of bills (annual expense approx. Rs. 200 Mn.)• Supervised Foreign, Local and Cash Purchase.• Ensured proper implementation of PPRA rules and POF Purchase Procedures.• Conducted Tender Opening including Technical and Commercial Scrutiny.• Prepared Purchase Proposal documents and contracts for approvals from competent authorities.• Supervised allocation and utilization of budget. • Addressed outstanding audit objections and got them settled.

I Co-Founded a clothing brand "Khilat" and whole heartedly indulged my time in this startup. My responsibilities included:- Procurement of cloth - Design of the shirts- Social media - Advertisement - Logistics- Sales

- Dealt with run time inquiries and complaints of international Uber Customer (call support).- Resolved tickets and properly documented the process.- Updated customer accounts, refunds and recorded interactions in a customer relationship management (CRM) system.

- Assisted the course instructor in designing the course outline and teaching the course effectively. - Documented and maintained the course assessment directory in accordance with course outline. - Marked papers, quiz, assignments and finalized the semester result.- Provided additional lectures and training sessions to students, enabling twenty five percent of the cohort to attain more than 90% marks with an overall course average of 70%.