With over 19 years of experience in Information Technology, I am a seasoned professional who leads the IT Infrastructure and Information Security at Tabba Heart Institute, a leading cardiac care center in Pakistan.Leadership: In my current role as Head of Infrastructure ICT and Operations at Tabba Heart Institute, I lead a team responsible for Network, Systems, Data Center, and Information Security. I manage a network of over 1000 client nodes, oversee Cisco switches and routers, and handle server management on Linux, Windows, and VMWare platforms. Information Security: I have a strong background in ensuring data security through robust backup and recovery policies, as well as coordinating and conducting ISO internal and external audits.Strategic Planning: I have successfully managed annual budgets to fund IT projects and control spending, ensuring optimal resource allocation. My experience includes leading infrastructure transformation using virtualization and configuring Oracle Cloud Infrastructure services. Team Development: I am adept at building and mentoring high-performing technology teams, fostering a culture of innovation, and encouraging continuous learning among team members. Service Desk Management: Able to managing teams to provide exceptional end-user support while resolving technical issues efficiently and professionally. Demonstrated expertise in implementing ITIL best practices and driving continuous improvement initiatives that align service desk functions with broader organizational goals. Documentation and Compliance: I have a track record of maintaining all types of departmental documentation and enforcing IT policies, procedures, and SOPs in alignment with ISO standards. Cost Efficiency: I excel in monitoring infrastructure costs, optimizing resources, and ensuring the availability, integrity, and confidentiality of information assets and services.