Muhammad Muti Ullah Email & Phone Number

Islamabad

As Team Leader, I oversee two project teams for a client, focusing on patient experience survey calls and EHR-based patient admissions. My role includes:Developing strategic initiatives to ensure the teams achieve project goals effectively.Managing daily project operations to ensure timely and successful completion.Conducting regular team meetings to celebrate achievements, share best practices, and maintain alignment with project expectations.Serving as a proactive liaison between the client and the teams, fostering a collaborative and solution-oriented approach.Facilitating bi-weekly and monthly meetings with internal and external stakeholders to ensure seamless project execution and gather valuable feedback.Collaborating cross-functionally with Development and Networking teams to address project-specific requirements and resolve issues promptly.Maintaining clear and professional communication, both verbal and written, to keep stakeholders informed and engaged.Leading quality assurance through weekly call audits and client presentations.Monitoring team performance, identifying opportunities for improvement, and implementing effective strategies to enhance productivity and quality.Interview prospective hires and conduct training observations and write-ups as needed.Deliver monthly or quarterly team performance reviews to management to foster team development.

Rawalpindi

Facilitated effective communication with clients, insurance companies, healthcare facilities, and doctors' offices to ensure seamless operations.Provided exceptional customer service through both inbound and outbound calls, addressing inquiries and assisting with client needs.Managed patient eligibility, benefits verification, and authorization tasks with accuracy and efficiency.Expedited client issue resolutions and escalations to ensure prompt and effective problem-solving.Assisted team members with complex call scenarios and deepened product knowledge to enhance service delivery.Provided training and coaching to new hires and assisted under-performers to achieve desired goals at all times during the workday.Assign tasks, oversee their completion, monitor team progress, and provide comprehensive status reports to supervisors.Acted as supervisor in the absence of team leads, ensuring continuity of operations.Maintained compliance with MTBC’s information security and privacy policies.

Rawalpindi, Punjab, Pakistan

Managed inbound and outbound calls with medical insurance companies, doctor offices, and healthcare facilities, addressing various claims-related queries.Handled approximately 100 client calls daily utilizing Electronic Health Records (EHR) and CRM software.Responded promptly to client emails in accordance with specified Standard Operating Procedures (SOPs).Ensured strict compliance with HIPAA regulations and maintained information security protocols relevant to healthcare data.Provided daily shift-end reports to Team Leaders/Supervisors.Consistently upheld MTBC’s information security and privacy policies.

Karachi- Islamabad.

Worked for Medical Lien Management, a leading Billing & Collections services company in California USA, specializing in healthcare management, billing, and efficient return on outstanding receivable lien collection services for both workers' compensation and personal injury cases.Collaborated with a team of professionals at Medical Lien Management to streamline processes, enhance communication with stakeholders, and improve overall efficiency in lien collection services.Streamlining case processing through proactive follow-ups, meticulous record reviews, and coordination with various stakeholders for expedited resolutions in workers' compensation and personal injury lien claims.Managing cases effectively to settle outstanding medical liens prior to Lien Conferences & Lien Trials in both workers' compensation and personal injury contexts.Ensuring timely filing of assigned liens within the statute of limitations and expediting case processing and progression within the workers' compensation and personal injury systems.Facilitating proper accounting practices by performing book-keeping of all settled liens, managing financial transactions, and maintaining up-to-date records for both workers' compensation and personal injury outstanding lien claims.

Karachi Division, Pakistan

Spearhead comprehensive inbound and outbound sales initiatives spanning multiple states in the US, spotlighting premier cable, internet, and TV services offered by industry giants like Time Warner Cable, AT&T, Charter Spectrum, and DirecTV.Utilize refined scripts to articulate product benefits and handle inquiries, achieving a high call volume of over 500 daily.Customize sales approaches through strategic questioning, ensuring alignment with customer needs and exceeding quotas.Collaborate seamlessly with field teams and manage CRM systems to maintain accurate customer records.Resolve grievances promptly, preserving the company's reputation and fostering enduring client relationships.Capture and analyze customer data to inform tailored sales strategies and enhance customer satisfaction.Stay abreast of product updates and industry trends, delivering informed and compelling sales pitches.Consistently surpass sales targets, demonstrating a results-driven approach and commitment to excellence.

Bachelor Of Arts - Ba

Intermediate

Matriculation