Muhammad N. Email and Phone Number

• Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate• Consulting with sales team, providing renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution is presented to the client• Maintain accurate and timely information within company CRM database.• Track and provide status updates on all open opportunities• Sell the benefits of Multiyear and financing… Show more • Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate• Consulting with sales team, providing renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution is presented to the client• Maintain accurate and timely information within company CRM database.• Track and provide status updates on all open opportunities• Sell the benefits of Multiyear and financing options• Maintain working knowledge of all 3rd-party tools• Accurately process pre-sales tasks and post-sales requests including new maintenance quoting &preorder quote preparation.• Oversee and respond to basic sales questions around process or entitlement• Ensure Order Review• Work with Partner Sales teams to close business• Proactively communicate with existing clients to renew their existing service and potential to increase sales of organization’s products and/or services.• Uncover additional sales/training opportunities when responding to quote requests.• Respond to email/phone inquiries from internal and external clients• Proactively establish and maintain effective working relationships with all support and sales teams, as well as client base accounts.• Communicate with clients in a professional, concise, and effective manner.• Maintain proactive Managed Service Contract renewal quotes and Commodity hardware add onproduct quotes for managed service clients.• Perform additional tasks as needed and/or requested. Show less

• Develop Clear objectives, align target markets and customers, corresponding value propositions to increase and penetrate within Qatar.• Develop long term strategic partnerships with key portfolio groups in Qatar & extend the relationship in the region.• Provide analysis and performance forecasts against business plans, and when necessary make timely adjustments of priorities to achieve plan • Ensure region contributes to overall performance of the business unit by meeting or… Show more • Develop Clear objectives, align target markets and customers, corresponding value propositions to increase and penetrate within Qatar.• Develop long term strategic partnerships with key portfolio groups in Qatar & extend the relationship in the region.• Provide analysis and performance forecasts against business plans, and when necessary make timely adjustments of priorities to achieve plan • Ensure region contributes to overall performance of the business unit by meeting or exceeding AOP• Oversee the sales process to attract new clients.• Conduct presentations to Senior Executives, decision makers of Vodafone as a preferred Partner• Work with senior team members to identify and manage risks.• Building a profitable portfolio of new customers, gaining an understanding of their needs and matching them to the range of Products• Maintain fruitful relationships with clients and address their needs effectively.• Research and identify new market opportunities.• Prepare and deliver pitches to potential investors.• Foster a collaborative environment within the organization.• Provide an appropriate relationship management service to customers ensuring effective satisfaction of their personal needs. Show less

▪ Managed Administration for E3 & E5 License including eDiscovery cases in the Security & Compliance Center. ▪ Experience of working with US, Canada and Europe Customers. ▪ Managed support on Exchange Online, SharePoint Online, One Drive, Skype for Business and Microsoft 365 Admin Centre. ▪ Assisted companies in migrating their local services to Microsoft hosted cloud services as part of their cost reduction projects. ▪ Liaise with, and provide training and support to end… Show more ▪ Managed Administration for E3 & E5 License including eDiscovery cases in the Security & Compliance Center. ▪ Experience of working with US, Canada and Europe Customers. ▪ Managed support on Exchange Online, SharePoint Online, One Drive, Skype for Business and Microsoft 365 Admin Centre. ▪ Assisted companies in migrating their local services to Microsoft hosted cloud services as part of their cost reduction projects. ▪ Liaise with, and provide training and support to end users and staff on computer operation and other issues ▪ Perform quality work on all service requests/incidents with focus on customer satisfaction ▪ Received positive customer Feedback for the support assistance Show less

▪ Documented and tracked all received requests in incident management system.▪ Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions.▪ Identified priority calls and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators.▪ Evaluated and implemented an Asset & Procurement Management… Show more ▪ Documented and tracked all received requests in incident management system.▪ Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions.▪ Identified priority calls and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators.▪ Evaluated and implemented an Asset & Procurement Management System Application (ePMS) for Finance House.▪ Managed and maintain IT asset management inventory including servers, desktops and software licenses.▪ Work with vendors on new/renewal of service maintenance contracts and procurement of all IT related equipment.▪ Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users)▪ Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting.▪ Applied critical thinking to solve problems that did not have documentation. Show less

IT Infrastructure that includes Networking, Windows Server Installation, Migration, Active Directory, Exchange Server. Up to date with all the Latest and past Technologies. Touch Screen Apps. Telecom devices.Responsibilities :▪ Build user relation and satisfaction by educating and solving their problems.▪ Managed and maintain IT asset management inventory including servers, desktops and software licenses.▪ To coordinate the service maintenance and procurement of… Show more IT Infrastructure that includes Networking, Windows Server Installation, Migration, Active Directory, Exchange Server. Up to date with all the Latest and past Technologies. Touch Screen Apps. Telecom devices.Responsibilities :▪ Build user relation and satisfaction by educating and solving their problems.▪ Managed and maintain IT asset management inventory including servers, desktops and software licenses.▪ To coordinate the service maintenance and procurement of purchasing all IT related equipment.▪ Configured and troubleshoot Routers, Switches. Wrote technical documentation.▪ Handling day-to-day works including system administration, network maintenance and related issues.▪ Configuration and Troubleshooting of Microsoft Operating Systems, Mac OSX.▪ Ensure technical service levels are achieved through proactive monitoring and initiation of actions to correct potential and actual issues.▪ Performed data backups and restoration of servers and clients.▪ Provide support for the applications, Printers and scanners.▪ Assembling of PCs, configuring user accounts, internet and TCP/IP parameters.▪ Troubleshoot and resolved desktop, network and system issues.▪ Update Virus definitions, service packs and software patches.▪ Maintaining User Profiles, user accounts and user rights. Show less

Action Impact (CLIENT)Responsibilities : • Ensure internet connectivity is available throughout the premises (Wireless and Wired).• Provide weekly server health reports to Senior Management meeting the desired SLA.• Evaluate and deploy new software as per company requirement and maintain the same when new patches are released.• Worked closely with the Director of Network Engineering and the Director of Provisioning to implement a maintenance window and develop… Show more Action Impact (CLIENT)Responsibilities : • Ensure internet connectivity is available throughout the premises (Wireless and Wired).• Provide weekly server health reports to Senior Management meeting the desired SLA.• Evaluate and deploy new software as per company requirement and maintain the same when new patches are released.• Worked closely with the Director of Network Engineering and the Director of Provisioning to implement a maintenance window and develop configuration review procedures, resulting in a substantial improvement of the network's uptime.• Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence.• Monitor Backup on daily basis, Check Disk space on Servers, Check the load on UPS. • Backup of all user Machines. Restore of data files. • Ensure third party source domains are active and maintained Check for any Domain Expiry Date and renew it.• Troubleshoot and sorting issues on the user-end.• Follow up the user’s after completion of any issues.• Maintaining System State Backup after every month. Show less

:IT Support for FANR client for the project ICRP and IAEA Conferences 2013 in Hilton, Abu Dhabi:IT Support for Red bull X Fighters in 2012 and 2013 Including Cabling Infrastructure.:IT Support for IBM stand for sibos exhibition in 2013 including Cabling Infrastructure.:IT Support for Al Maabar Stand for Cityscape Exibitions in 2013 :Worked for Du and Nokia as an IT Consultant in Gitex 2011:Worked for D-Link and Creative in Gitex 2010.:Worked in Gitex for Fujitsu Siemens… Show more :IT Support for FANR client for the project ICRP and IAEA Conferences 2013 in Hilton, Abu Dhabi:IT Support for Red bull X Fighters in 2012 and 2013 Including Cabling Infrastructure.:IT Support for IBM stand for sibos exhibition in 2013 including Cabling Infrastructure.:IT Support for Al Maabar Stand for Cityscape Exibitions in 2013 :Worked for Du and Nokia as an IT Consultant in Gitex 2011:Worked for D-Link and Creative in Gitex 2010.:Worked in Gitex for Fujitsu Siemens laptop In 2009.Responsibilities ::Support Client / Event Organizers during show dates:Install. Configure and support the LAN WANs and Internet systems.:Mac, Blackberry, Android and IOS support.:Provide Client support function through telephone and site based desktop support and technical advice to both internal and external clients. :Develop strong client relationships by providing timely and professional service and continually improving desktop support response times.:Troubleshooting system and network problems, diagnosing and solving hardware/software faults. Show less