Muhammad Rahman Email & Phone Number

Reviewing and analysing information to identify and mitigate risks. Managing stakeholder relationships.Efficient caseload management.Effective communication at all levels.

London, England, United Kingdom

Assessing complaints between financial businesses and their customers, reaching a fair and reasonable decision on the outcome. Communicating the findings in a clear and understandable manner, aiming to resolve disputes without the need for a final decision.Delivering against targets for productivity and quality, ensuring cases are completed within a reasonable timeframe and the quality of work is to a high standard – factoring in the organization’s reputation.Managing workload and embracing change following periodic updates on working procedures.

London, England, United Kingdom

Conducting risk assessments, interviewing account holders and analyzing account usage for the purpose of satisfying AML concerns.Updating business/customer details to ensure organizations compliance with KYC/CDD procedures – in a remediation process.Managing caseload in a timely manner against KPI standards.

Delivering a high-quality customer driven service against objectives set within the banking framework.Working collaboratively with colleagues within the overall business (locally or internationally) to achieve best possible business outcomes. Routinely conducting KYC procedures, ensuring full compliance with AML policy - through the analysis of account usage and/or transaction patterns.

London, England, United Kingdom

Working in an environment where minimal errors were required, and accuracy was a necessity. Meeting targets against KPI’s.Training and supervising cashiers and tasked with investigating and rectifying errors that arose from any imbalances.Auditing documents to ensure banking/KYC procedures were followed. Authorizing foreign currency and high value account transfers in-line with KYC and AML procedures.