 Manage and support upgrades, system enhancements, testing and validation of systems  Provide ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues and communicating the resolution of issues to the business community and key internal stakeholders  Provide technical expertise in identifying, evaluating, implementing, and supporting HR systems and procedures that are cost effective and meet user requirements  Serve as a technical point-of-contact for assigned functional area and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows, and process improvement opportunities  Negotiate and communicate complex concepts/business issues verbally and in writing to clients, consultants, and management  Design and deliver intranet portals, Employee Self-Service, Manager Self-Service, Open Enrollment modules to clients and promote best practices in maintaining communication dashboards  Manage, track and coordinate multiple projects

 As a member of Workday Support Team, HRIS, I manage day to day requests and issues in Benefits, Payroll inquiries, Business Processes, Cost Centers, Job Profiles, Custom Reports, and EIBs.  Worked on Workday Recruiting end to end process.  Managed an HR Shared Service team of 3 with the focus of HR and Benefits including Core HR, Benefits, and Absence Management  Managed Workday HCM transactions, tickets, and ad hoc reports.  Performed Functional Workday HCM & Benefits Transactions.  Troubleshooted issues and maintained the continuity between the various work streams (Recruiting, Core HCM, Benefits).  Responsible for managing day to day support for reporting and business processes  Developed used calculated fields in reporting, business processes, integrations, and other areas within Workday  Managing Custom Reports including Advanced and Matrix Reports,  Security Management, and Business Process configuration  Configuring the application according to business requirements  Created Supervisory Organizations, Custom Organizations, Region Hierarchies, Cost Centers, Cost Center Hierarchies, and location hierarchies, maintenance, and modification of Workday Business Processes and definitions.  Created role based, job based, integration system, intersection, manager/compensation level, location membership, organization membership security groups and manage custom domains.

 Experience in Human Capital Management and Financial Management and Employee Expense Management.  Excellent interpersonal, communication and organizational skills, Strong data analytical, organizational, and problem-solving skills.  Proven ability to mentor and work with teams of multi culture, multi domain across the globe. Excellent ability to work with different teams, people and manage business expectations and deliverables while working in a team or as an individual.  Handled all HR data by removing duplicates and other redundancies.  Used advanced Excel features including VLOOKUP, HLookup, Pivot Table, and advance functions to help business analyze the data for meaningful implementation.  Worked on Compensation Packages to group together the compensation guidelines and compensation plans that could be assigned to an employee all at once.  Called candidates for job offers  Prepared offer letters for newly hire employees as well as new hire paperwork  Made sure the onboarding process is completed for new employees in a timely manner  Prepared all documents for employees’ departure and complete the off-boarding process such as prepare and send out term  letters, term employees off from payroll system  Sent out short term disability paperwork and FMLA paperwork once notified employee is going out on disability.  Prepared paperwork on worker’s compensation related injuries  Generated a series of reports used in key decision by management  Created job orders /invoices to ensure temporary employees were paid accurately  Ended all job orders once a temporary employee was paid