Muhammad Reza Email & Phone Number

Area Dki Jakarta

1. Reported daily on the email delivery and receipt processes for CBNCloud.2. Provided day-to-day technical support and troubleshooting, resolving issues within SLA.3. Monitored and maintained over 150+ CBNCloud customers.4. Collaborated with various technical levels (L2, L3) to discuss and resolve current and potential issues.5. Handled customer requests related to server services.6. Assisted with server issues and acknowledged customers regarding any incidents.7. Communicated with service vendors utilized by CBNCloud.8. Collaborated with the sales team to address customer needs by providing consultations on CBNCloud services and offering technical insights and expertise during meetings with both sales representatives and clients.

Depok, Jawa Barat, Indonesia

1. Executed document tasks (Print, FU BoD, BAST, and User, Scanned, sent documents).2. Performed daily checklists and verified Server and Network status (Router, CCTV).3. Printed & filled Agreement sheets (Draft Agreement & Addendum), submitting via HelloSign.4. Implemented default software (Manage Engine & AntiVirus (Kaspersky) for 500+ Employees).5. Installed Windows & Mac Operating Systems.6. Formulated agreements and calculated pricing for Laptop Ownership Program (LOP) projects submitted by Flip employees.7. Implemented quality control for 70+ operational laptops & 100+ Replacement/Returns. 8. Conducted supply checks and Stock Opname IT Assets.9. Assisted with troubleshooting issues, repaired assets, and provided technical support via omnichannel,resolving tickets according to SLA.10. Supported the IT Team in maintaining and installing hardware, software, and other systems.11. Managed assets remotely using Teamviewer and Mobile Device Management (MDM).12. Contributed to onboarding session presentations about IT and Assets for new employees.13. Participated in campaigns promoting Strong Passwords, SSO ClickUp Login, and AI Awareness among employees.14. Managed, maintenance asset data for 500+ employees.15. Installed, licensed, and troubleshooted Office365.16. Contributed and successfully to projects (Disposal Asset, Installation Endpoint Central Management,17. Anti Virus (Kaspersky), Audit Intern Non-Laptop, Audit ECM & MDEM).18. Assisted the IT vendor about the network setup for the new Flip Building and also about the Dispose old assets.19. Participated in evaluation the New Flip Building.20. Managed and coordinated logistics with courier services (vendors) for efficient asset delivery andreturns.21. Created emails & Slack for new employees using Google Admin.22. Optimized network performance at Flip Arkadia Tower promptly reporting to the ITGA Manager.

Jakarta, Jakarta Raya, Indonesia

1. Managed and maintained hosting accounts for optimal performance. 2. Managed the organization, compression, and attachment of over 100 images and videos. 3. Developed & Organized website travel agency ABB Trip Company. 4. Ensured seamless operation, testing, and monitoring of client's website.

Bogor, Jawa Barat, Indonesia

1. Executed the installation of LAN cabling using RJ45 connectors. 2. Managed the setup, configuration, and monitoring of software on PC. 3. Contributed to the smooth execution of UTBK 2022 session as an IT Helper. 4. Created Simulation Of Presension To Determine Employee Locations Using API Tracking At The School Of Vocational IPB. 5. Engaged in collaborative with infrastructure division staff to optimize network operations.