Muhammad Rizwan Email & Phone Number

Pakistan

Pakistan

Pakistan

Implementing Temenos Infinity (Digital Banking Suite) and Temenos T24 (Core Banking Modules) in Pakistan and MENA Region.

Pakistan

 Managing existing feature set available to customer and handling change requirements if any Adding new features for customer’s convenience keeping the spirit of innovation alive  Monitoring of product performance and taking measures if required Internal & External stake holder management Managing Roshan Digital Account related features on digital banking channels  Dealing with Core Banking System teams for System Integration Market Research & Competition Scan Analysis Managing cross functional teams for their product offerings on digital banking channels  Assistance to teams in finalization of the development scope as and when required Performing end to end UATs on the digital banking features  Training to Digital Customer Experience team for any new product offering

Pakistan

 Managing a nationwide portfolio of G2P & Cash Management clients Meeting with the corporate clients for the prospects business. Managing G2P projects of the bank. Making Business Requirement Document Providing corporate solution regarding cash disbursement and Collection requirements. Making business proposals. Drafting legal agreements for the clients. Dealing with cross functional teams for the development and deployment of the solutions. Development of the training manuals for the sales team. Managing customer account and providing monthly reconciliation. Looking after the complaints of the clients.

Pakistan

1. Responsible for assisting product manager; for the implementation and smooth execution of G2P and corporate projects.2. Responsible for preparation and continuous improvement of the following:a. Customer proposalsb. Product Policyc. Requirement Specificationd. Business Requirement Documente. Product Program Manualf. Process Flow based on project needs. 3. Monitoring the financials of the product and ensuring the product profitability. 4. Responsible to perform UAT and user rollout/training when new features and enhancements in product is incorporated. 5. Identify and address customer needs and expectations and ensure product/project is effectively managed for all the target segments. 6. Monitoring customer issues and ensuring timely resolution of customer problems by working in coordination with contact centre, operations and problem resolution unit.

Pakistan

 Successfully implemented and monitored service standards for various bank processes like Account Opening, Remittances, Trade, Clearing and etc. Prepare a detail report of monitoring and submit it to higher management for onward sharing. Discussion with unit heads on contested monitoring results.  Evaluate processes and Service Level Agreement (SLA) for its implementation.  Facilitate in development of Process flows, SLAs and service standards for branch banking and support segments.  Highlight process gaps, initiate process improvement projects to improve customer satisfaction.  Conduct training sessions on all Quality initiatives and programs in area of responsibility. Conducted training sessions on Service Excellence in coordination with Human Resource department.

Pakistan

 Managing team of ten relationship officers. Conducting market survey of potential CMM customers. Screening of relationship accounts. Scrutinizing cash flow and stock reports. Conducting credit meetings with customers. Balancing the business momentum of branch by assets and liabilities. Looking after the cash against property customers.

Pakistan

 Dealing with customers and assist them regarding choice of financial products. Handling Branch Software. (i.e. EBBS) Resolving Issues of Asset Operations. Resolving customer issues. Preparing and maintaining Daily Forwarding MIS. Coordinating with Service and Quality Staff regarding branch ambiance. Conducting calls to customers regarding personal loans. Assisting customers to make their financial decisions. Resolved discrepancies at Asset Operations end. Resolved discrepancies at Credit Initiation Unit. Worked on several Tele Marketing Software. (i.e. Card 400 and Rams) Maintained Customer data base. Screening of Loan applications.