Senior System Analyst
CurrentProvide technical support and recommendations in assessing technologically relevant solutions and enhance standardized business operations. Provides day-to-day user support to 1500 users in business operational issues on Autoline drive.Troubleshoot technical issues, investigate and resolve functionality related issues, provide first level support and identify and evaluate modifications needed to revamp and upgrade the systems to align with dynamic business requirements and execute test scenarios and test scripts.Database administration, managing technical support operations and providing user level support for all major DMS modules like After sales, CRM, Showroom/Vehicle sales, System Utilities and Daily Rentals. Setup, support and maintain integrity checks on numerous interfaces with Autoline Drive. Setup and maintain data feed to Medallia, CRM warehousing, Warranty OEM, CTI and other FTP procedures. Support three in-house print manager servers associated with Autoline Drive. Analyze data in the database, identify data integrity issues and verify database.Work closely with business operational units to maximize usage on newly introduced Autoline Drive modules like Vehicle management, Advance Parts, and CRM. Support business in setting up and monitor Campaign Manager Activities to send customer bulk SMS and emails, these are all integrated with Report Generator module.Maintaining multiple franchises in the system in terms of OEM setup, Principle interfaces, Workflow approvals and customization.Serve as a liaison, and act as an interface between business units, technology teams, support teams and third party vendors and effectively communicate to deliver functional requirements, development and implementation of business systems, to ensure smooth implementation and usage.Writing all kinds of report to all modules of the Autoline Drive to support the business, which includes daily transaction reports, monthly sales/profit report.
