System Analyst with 18+ years of hands-on experience in CDK Dealer Management systems(DMS) like Autoline and Autoline Drive.Provide technical support and recommendations in assessing technologically relevant solutions and enhance standardized business operations. Provides day to day user support to 1500 users in business operational issues on Autoline drive.Database administration, managing technical support operations and providing user level support for all major DMS modules like After sales, CRM, Showroom/Vehicle sales, System Utilities and Daily Rentals.Troubleshoot technical issues, investigate and resolve functionality related issues, provide first level support and identify and evaluate modifications needed to revamp and upgrade the systems to align with dynamic business requirements and execute test scenarios and test scripts.Sound Professional experience in Software development; Utilize technical skills and problem solving abilities to assess end user needs, develop business solutions and track progress.Intensive training on Autoline and Autoline Drive, fully integrated Dealer Management Systems for the automotive industry , training conducted by CDK.Key member of successful company-wide transition to Autoline Drive, upgraded 1500+ users to new system. Successfully implemented/upgraded Four full cycle of Autoline /Autoline Drive.Extensive knowledge in Report writing using DMS Report Generator utility, able to write complex logic reports as per the management requirements.Provides senior /user level training on current and enhanced applications and provide consultation on most of the technical issues to business.Working as a bridge between the organization and with the vendor CDK to resolve second level support / new developments.Work closely with different departments of the organization to maximize and standardize the usage of Autoline application.Comprehensive training in IBM AS/400 environment from Systems (Pvt) Ltd. Lahore Pakistan, one of the leading Software House of Pakistan. The course included RPG/400 Programming, CL/400 Programming, SQL & Query/400, System Administration along with other Programming concepts and facilities. Specialties: Kerridge, Autoline, KCML