Delivery Management: Oversee and coordinate delivery orders, ensuring timely and accurate execution. Hire and manage delivery drivers to ensure smooth and efficient delivery operations.ERP Management: Utilize ERP software to process procurement, delivery orders, and Goods Receipt Notes (GRN), ensuring inventory accuracy.Expense Tracking: Maintain and track company expenses using Excel, preparing reports to ensure budget compliance and cost control.Quality Control: Conduct quality checks on received items, addressing discrepancies and ensuring that products meet required standards.Offer Letter Creation: Draft and issue offer letters for new hires and assist in the onboarding process.Team Leadership: Lead and support a team, ensuring effective collaboration and successful completion of daily operations.Invoice and Payment Processing: Generate invoices and manage payment processing through ERP software for smooth cash flow and financial tracking.Cash and Bank Transactions: Oversee cash receipts, bank transactions, and vouchers, ensuring accurate financial documentation.Maintenance Coordination: Coordinate and track equipment maintenance and repairs, ensuring timely service using the ERP system.Using MIS Software for better performance

At my last job at Sana Safinaz, I worked as a customer service representative in a positive environment. My responsibilities included addressing customer complaints, processing refunds and order cancellations, and managing data entries in Google Sheets and Excel. I handled email and WhatsApp complaints, customer calls, and chargeback issues. Additionally, I provided advice and coordinated with the courier company to ensure smooth delivery processes. This role required excellent communication skills and the ability to manage multiple tasks efficiently, ensuring customer satisfaction and maintaining the company's reputation for high-quality service. The experience helped me develop strong problem-solving abilities and a keen eye for detail.

I work at Express News as a store officer, responsible for checking inventory in and out, managing GRNs and GROs, performing data entry to Excel, and handling other tasks assigned by my supervisor.