Seeking new stable challenges, which can develop and enrich my experience in a progressive stable organization that offers opportunities for learning, training, and advancement.
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Account Operations ManagerStarmakerEgypt -
Strategic Growth Manager .Mico World Sep 2023 - PresentQesm El Maadi, Cairo, Egypt- Evaluate BD managers.- Set the KPI for all The BD managers with the Targets.- Set the hunting plan for all them teams according to market updates with competitors and needed countries to open new markets.- Observe the Hiring/Training process For the BD (F-time-P-Time).- Handling the Salaries for All BD managers and F-Time/P-Time BD.- Observe the Management work groups for agencies. - Set the Operations Events for the New/Old Agencies.- Organize the big deals according to the business cost and benefits. -
Broadcasting ManagerMico Aug 2021 - Feb 2024Cairo, Egypt- Evaluating the new Anchors/Agencies and follow onboarding process. - Managing Agencies and the Anchors under management.- Provide guidance and training for the anchors and agencies to be professional broadcasters.- Follow up the management anchor performance and agencies and create a hunting/increasing plans to improve their performance. - Maintains the relationship between our agencies/anchors and increasing their loyalty.- Keeping agencies/anchors updated with the market/industry needed information. -
Mena Region Team LeadBigo Jun 2020 - Sep 2021Cairo, Egypt• Shift Management.• Improve the Volume and Accuracy for the team members.• Process/Info Update with the Team.• Tasks Improvement.• Tasks Report.• Policy cascade/follow up.• Monthly TL evaluation & self-evaluation and team report.• Abnormal situation feedback. -
Monitoring SpecialistBigo Aug 2019 - Jun 2020Cairo, Egypt-Ensure that all of our users follow our standards and policy.- ban any violations to ensure that our applications clear and save for family use.- Train the artificial intelligence machines (AI) To deduct the violations and upload the keywords to the machines to deduct that easily.- Dealing with other departments like operations teams and VIP teams to help them and help users more to clarify anything. -
Senior Business Development ExecutiveWadi Degla Developments May 2018 - Jul 2019Cairo, EgyptOversee the sales process to attract new clients.Work with higher management members to identify and manage risks.Maintain fruitful relationships with clients and address their needs effectively.Research and identify new market opportunities.Prepare and deliver pitches to potential investors.Foster a collaborative environment within the organization. -
Business Development SpecialistMetropolitan Capital Finance Limited Jun 2017 - Apr 2018Qesm El Maadi, Cairo, Egypt• Creating and maintaining client databases and mail lists. • Tracking submitted proposals and providing feedback to management. • Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. • Developing negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. -
RtmOtlob Jun 2014 - Feb 2017Qesm El Maadi, Cairo, Egypt• Manage the income volume, daily attendance, and program break schedules• Assist with creation of metrics and targets for services• Work closely with the operations team to analyze and help improve their delivery processes• Generate ideas for process and service improvement planning• Produce daily, biweekly, and monthly internal reports -
Senior Back Office OperationOtlob Nov 2012 - May 2014Cairo, Egypt• Receiving customer's queries and handling them in a professional manner via emails, and Web Chat. • Providing Basic Information to customers on accounts, orders, payments, etc. • Providing Basic information about company policies, procedures, and programs.• Handling Restaurant quarries and refund orders.
Muhammad Samir Skills
Muhammad Samir Education Details
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Management Information Systems, General
Frequently Asked Questions about Muhammad Samir
What company does Muhammad Samir work for?
Muhammad Samir works for Starmaker
What is Muhammad Samir's role at the current company?
Muhammad Samir's current role is Account Operations Manager.
What schools did Muhammad Samir attend?
Muhammad Samir attended Modern University For Technology & Information - Mti.
What skills is Muhammad Samir known for?
Muhammad Samir has skills like الأبحاث, إدارة المخاطر, قيادة فرق عمل, الاتصالات الداخلية, تطوير الأعمال التجارية.
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