Muhammad Shakeel Email & Phone Number

Islamabad, Islāmābād, Pakistan

• A Leadership role as head of Infra where I am managing more than 20 resources in infra domains
• Oversee and manage the IT infrastructure to ensure continued availability of IT services
• Supervised IT services operations, capacity planning, IT room management and vendor management.
• Successfully supervise the IT service desk to manage the IT incident response and with customer oriented approach.
• Minimized IT downtime with continuous improvement approach to achieve agreed SLA.
• Established a knowledge management process to avoid rework for already encountered problems.

Islamabad

• Achieved Target 24X7 Enterprise IT Infrastructure Service delivery as per business SLA & OLA.
• Designed, Build and Orchestrated Secured and Defendable Enterprise IT Architecture.
• To provide security assurance by conducting risk based IT Audits, reviews
• . Security risk assessment, Audits & reviews of Enterprise and Business partner’s information system during development, acquisition and operations stages.
• Vendor security management by conducting regular vendor forums, reviews and track risk against vendors.
• Execute local security strategy inline with group security strategy and conduct technology review against approved strategy

Cross-functional accountability for infrastructure architecture and planning for new solutions.Ensuring optimum performance through system consolidation projects and operational procedures.Technical Lead of Microsoft Enterprise services portfolio for 4000+ employees and partners of Telenor Pakistan.Project lead for virtualizing different services like.

IT-administration. Troubleshooting the Terminals to IN network of VAS Helpline. Installation Troubleshooting of Computers Servers and its management Responsible for managing call center desktops and provide support for call center software.Installation, configuration and administration of servers & switches for connectivity with IN.Provide desktop support.