Muhammad Shakeel Email & Phone Number

Islamabad, Islāmābād, Pakistan

A Leadership role as head of Infra where I am managing more than 20 resources in infra domains• Oversee and manage the IT infrastructure to ensure continued availability of IT services• Supervised IT services operations, capacity planning, IT room management and vendor management.• Successfully supervise the IT service desk to manage the IT incident response and with customer oriented approach.• Minimized IT downtime with continuous improvement approach to achieve agreed SLA. • Established a knowledge management process to avoid rework for already encountered problems.• Digital Forensics for compromised systems and Advanced Persistent Threats• Security Monitoring and Event Analysis for Telenor Network• Vulnerability Assessment of Current Network and Systems• Threat Analysis and Intelligence Reports• Malware Analysis, IDS, IPS and WAF monitoringEnterprise End point monitoring and reporting• Management of Incident analysis , reporting and archiving• Cyber Security Risk Analysis and Reporting

Islamabad

Achieved Target 24X7 Enterprise IT Infrastructure Service delivery as per business SLA & OLA.• Designed, Build and Orchestrated Secured and Defendable Enterprise IT Architecture.• To provide security assurance by conducting risk based IT Audits, reviews•. Security risk assessment, Audits & reviews of Enterprise and Business partner’s information system during development, acquisition and operations stages.• Vendor security management by conducting regular vendor forums, reviews and track risk against vendors.• Execute local security strategy inline with group security strategy and conduct technology review against approved strategy• Worked as Lead in Defendable Architecture program: Telenor’s Technical Security uplift (TP), this Project a involved Enterprise IT transformation; involving People, Process & Products.• C-Level Presentations, Meetings, and Negotiations on I.T. Governance, KPI’s, Business Cases and Strategic Road-map.• People Management, Team building & work as Grandfather for diverse groups of peoples in Enterprise Technology.• Hands-on and through the rest of the teams to deliver the back end I.T. Infrastructure Services, Data Center Operations, Network Operations, Unified communication services, Cloud Computing and related Microsoft Technology.• To Control, Optimize & Forecast of Capital and Operational Budget, Prepare Strategy, Planning, and Development.• Managing strategic business relationships with vendors & Partners for contract negotiations and technology requirements for existing and future products/services.• L2 & L3 Technical Support, Build and implement security protocol for Technology Operations and Infrastructure.

Cross-functional accountability for infrastructure architecture and planning for new solutions.Ensuring optimum performance through system consolidation projects and operational procedures.Technical Lead of Microsoft Enterprise services portfolio for 4000+ employees and partners of Telenor Pakistan.Project lead for virtualizing different services like DHCP, AD and file services.Planned carefully for new IT Infrastructure requirements for systems upgrade & minimum cost availability for future hardware upgrades like SAN, Blade servers (DELL & HP), & other systems hardwareManage IT enterprise services performance and resiliency through distributed architecture deployed across 3 datacenters..Ensuring 100% support availability and customer satisfaction through a skilled and motivated team.Plan to control cost effective utilization of technologies, and report them to Top Management. Discovery, evaluation and roll-out of new technologies, tools, standards and procedures to supplement organization’s growth.Played technical lead role for SCCM & SCOM projectsManage Active Directory environment managing 4000+ users including partners and vendors.Manage SAN and virtualized infrastructure of IT.Health check of servers and responsible for giving storage forecast to high managementFor future expansion and projects.Major Achievements:Virtualized IT Application infrastructure(DHCP, AD and file services)Designed and published SLA driven services portfolios and other documentation.Enhanced end-user applications availability from 98% to 99.9% through major quality program. Team Lead Enterprise IT Support,Telenor Pakistan, Islamabad, Pakistan

IT-administration. Troubleshooting the Terminals to IN network of VAS Helpline. Installation Troubleshooting of Computers Servers and its management Responsible for managing call center desktops and provide support for call center software.Installation, configuration and administration of servers & switches for connectivity with IN.Provide desktop support to end users.Responsible for reporting of call center agents on weekly bases.Responsible for escalation of issues to relevant department.