Cardiff University Students UnionRole: Official Event Security ProviderResponsibilities: Provided full crowd management and security services for events including live music gigs at The Great Hall and Y Plas, and student club nights throughout the academic year.Caerphilly County Borough CouncilRole: Crowd Management and Security Services ProviderEvents: "The Big Cheese", "Caerphilly 10k", and other community eventsResponsibilities: Partnered with the council's events wing to ensure safety and security, enhancing community events throughout the year.Steelhouse FestivalRole: Festival Security ProviderLocation: Ebbw Vale, "Thunder Mountain"Responsibilities: Managed full security provisions for this renowned classic rock festival, ensuring a safe and enjoyable experience for attendees.Nibley FestivalRole: Crowd Management and Security ProviderLocation: Dursley, CotswoldsResponsibilities: Delivered crowd management and security services for one of the friendliest festivals in the Cotswolds, maintaining a safe environment with knowledgeable and friendly staff.Christmas at Bute ParkRole: Event Security ServicesDescription: Provided security services during the festive season, overseeing safety and security for Christmas activities and light displays at Bute Park.

As a Door Supervisor at Overt Security, I was responsible for ensuring the safety and security of patrons in various venues. This role required a high level of vigilance, conflict management, and engagement with law enforcement and emergency services.Roles and Responsibilities:Security and Safety Management: Monitored entry and exit points, conducted security checks, and ensured venue safety protocols were followed.Conflict Management: Dealt with conflicts and incidents, using de-escalation techniques to resolve disputes and maintain a safe environment.Police Engagement: Collaborated with police and emergency services during incidents, providing detailed reports and evidence when necessary.Handling Vulnerable Individuals: Assisted vulnerable individuals, ensuring their safety and providing support as needed.Emergency Response: Acted swiftly in emergency situations, including medical emergencies, fire evacuations, and violent incidents.Customer Service: Provided excellent customer service, ensuring patrons felt welcome and secure.Key Achievements and Experiences:Life and Death Scenarios: Managed critical situations, including medical emergencies and violent altercations, ensuring the safety of all patrons.Police Collaboration: Successfully worked with law enforcement to handle incidents and ensure legal compliance.Conflict Resolution: Effectively handled and de-escalated numerous conflicts, maintaining a peaceful environment.Support for Vulnerable People: Provided care and assistance to vulnerable patrons, ensuring their wellbeing and safety.My time at Overt Security honed my skills in security management, crisis response, and customer service, preparing me for any high-pressure environment.

I founded Yummies Desserts, my first business, driven by a passion for creating delightful dessert experiences. This role allowed me to develop key skills in management, operations, and customer service.Roles and Responsibilities:Business Management: Oversaw financials, including budgeting, payroll, and expense monitoring.Operations: Managed daily operations, ensured health and safety compliance, and supervised staff.Inventory: Maintained inventory levels and negotiated with suppliers.Marketing: Developed marketing strategies, managed social media, and implemented promotions.Customer Service: Ensured exceptional service and gathered customer feedback for improvements.Journey and Achievements:Business Setup: Involved in market research, securing location, designing layout, and sourcing equipment.Brand Building: Created a strong brand identity and maintained consistent quality.Overcoming Challenges: Managed cash flow and operational issues, turning each into a learning opportunity.Growth: Built a loyal customer base through innovative desserts and excellent service.Sale of the Business:Valuation and Negotiation: Conducted a business valuation and negotiated with potential buyers.Smooth Transition: Provided training and support to the new owner.Owning Yummies Desserts was a rewarding experience that equipped me with valuable entrepreneurial skills and prepared me for future ventures.

During my temporary assignment at Nexperia Semiconductor Manufacturers, I worked as a Clean Room Technician, focusing on the testing and handling of wafers at their end stage. This role required meticulous attention to detail and adherence to strict clean room protocols to ensure the highest standards of product quality.Roles and Responsibilities:Wafer Testing: Conducted precise testing of semiconductor wafers to ensure they met quality and performance specifications.Wafer Handling: Managed the handling and processing of wafers in a clean room environment, adhering to strict contamination control procedures.Quality Assurance: Performed detailed inspections and quality checks to identify any defects or irregularities in the wafers.Equipment Operation: Operated and maintained specialized equipment used in the testing and handling processes, ensuring they functioned optimally.Documentation: Maintained accurate records of testing procedures, results, and any issues encountered during the process.Compliance: Adhered to all clean room protocols and safety guidelines to maintain a controlled environment and prevent contamination.Key Achievements and Experiences:Attention to Detail: Developed a keen eye for detail and precision, critical for maintaining the quality of semiconductor wafers.Clean Room Protocols: Gained experience in operating within a clean room environment, following stringent procedures to ensure product integrity.Team Collaboration: Collaborated effectively with other team members and supervisors to ensure smooth workflow and address any challenges promptly.Temporary Adaptation: Successfully adapted to a temporary role, quickly learning and integrating into the team to contribute effectively.My time at Nexperia Semiconductor Manufacturers provided valuable experience in a highly specialized and technical environment, enhancing my skills in quality assurance, equipment handling, and adherence to clean room standards.

As a Customer Service Representative for Lloyds Banking Group, I specialized in providing support for credit and debit card inquiries while also handling and escalating fraud cases when necessary. Working from home, I developed strong communication and problem-solving skills to assist customers efficiently.Roles and Responsibilities:Customer Support: Assisted customers with inquiries related to their credit and debit cards, ensuring a positive and helpful experience.Fraud Case Management: Identified potential fraud cases and escalated them to the appropriate departments for further investigation.Problem Resolution: Resolved customer issues promptly, maintaining high levels of satisfaction and trust.Remote Work Adaptation: Successfully adapted to a remote working environment, utilizing various digital tools and communication platforms to perform tasks effectively.Compliance and Security: Adhered to banking regulations and security protocols to protect customer information and prevent fraud.Key Achievements and Experiences:Fraud Prevention: Played a crucial role in identifying and escalating numerous fraud cases, contributing to the overall security of customer accounts.Customer Satisfaction: Consistently received positive feedback from customers for providing clear, efficient, and empathetic support.Adaptability: Demonstrated the ability to work independently from home while maintaining productivity and meeting performance targets.My experience at Lloyds Banking Group enhanced my skills in customer service, fraud detection, and remote work, preparing me for future roles in customer-focused and security-sensitive environments.