As an experienced Support Engineer with a background in various VAS environments like Breekom (JAZZ), WebDoc, and Digicel, I have played a key role in ensuring the successful operation of these services. Currently, I am serving as a hands-on System Engineer, spearheading the end-to-end deployment of the innovative ZBP (Zero Balance Platform) service for Digicel in four regions—Fiji, Tonga, Samoa, and Vanuatu. My responsibilities include deploying all components and integrating them seamlessly to deliver exceptional user experience and uninterrupted functionality.As a skilled NOC Engineer, I excel in maintaining the server infrastructure, specializing in hardware replacement for uninterrupted operations. My expertise in RAID configurations ensures data protection, while OS installations and configurations across diverse servers support various operating systems. Leveraging monitoring tools like Nagios, Zabbix, Cacti, Grafana, and Prometheus, I provide vigilant L1 support to promptly detect and resolve potential issues, ensuring seamless service operations.