Muhammad Umar Raza Email & Phone Number

Islamabad, Pk

Pakistan

Responsibilities:Email configurations on SMTP,POP3,IMAP protocolsInfrastructure Management:Oversee the maintenance and administration of the organization's IT infrastructure, including servers, networks, databases, and hardware.Monitor system performance and troubleshoot issues promptly to minimize downtime and ensure optimal performance.IT Security and Compliance:Implement and enforce security protocols to protect the organization's digital assets and sensitive information.Vendor Management:Evaluate and manage relationships with third-party vendors and service providers.Participate in the selection of technology solutions, negotiate contracts, and oversee service level agreements (SLAs).Technical Support:Provide technical support to end-users, addressing hardware and software issues.Develop and maintain user documentation and knowledge base resources.Continuous Improvement:Identify opportunities for process improvement, automation, and optimization of IT operations.Research and recommend new technologies to enhance efficiency and effectiveness.

Pakistan

worked on Virtual assistance campaigns

Islāmābād, Pakistan

Responsibilities:Technical Support:Respond to user inquiries and technical issues promptly via various communication channels (phone, email, ticketing system).Troubleshoot hardware, software, and network problems, identify root causes, and implement solutions.Provide remote assistance or on-site support when necessary.System Maintenance and Monitoring:Perform regular maintenance tasks, such as updates, patches, and system backups.Monitor system performance, identify trends, and proactively address potential issues.Collaborate with other IT teams to ensure seamless system integration.User Training and Documentation:Create user guides and documentation for common technical procedures and troubleshooting steps.Hardware and Software Installation:Install, configure, and update software applications, operating systems, and drivers.Set up and maintain user workstations, printers, and other peripheral devices.Problem Solving and Escalation:Diagnose complex technical issues, collaborate with colleagues, and escalate to higher-level support when needed.Maintain ownership of issues until they are resolved or appropriately escalated.Remote Management and Monitoring:Use remote management tools to troubleshoot and resolve issues on users' systems.Monitor system health and perform preventive maintenance remotely.Continuous Improvement:Identify opportunities to enhance IT support processes and propose improvements.Stay updated with the latest technology trends and developments.

Islamabad Pakistan

Responsibilities:Provide technical support to end-users by diagnosing and resolving hardware, software, and network-related issues.Install, configure, and troubleshoot computer systems, printers, scanners, and other peripherals.Assist in managing user accounts, permissions, email accounts, and access to systems and applications.Maintain and update software applications, operating systems, and antivirus programs.Assist in setting up and maintaining network equipment, including routers, switches, and access points.Monitor and respond to IT support tickets and requests in a timely manner, ensuring proper documentation and follow-up.Assist in maintaining IT inventory, including hardware, software licenses, and equipment.Collaborate with the IT team to implement and maintain security measures, including user access controls and data protection protocols.Participate in the setup and configuration of audiovisual equipment for meetings and presentations.Assist in data backups, disaster recovery planning, and system upgrades.Provide basic training to users on using software applications and tools effectively.Stay updated with the latest IT trends, technologies, and best practices to contribute to continuous improvement.

Islāmābād, Pakistan

worked on auto insurance campaign.

Islāmābād, Pakistan

In my experience at Dunya News, I was assigned the following tasks:- Network Creation- Network Handling- Server Handling- System Handling- Network and IT system Support

Bachelor'S Degree

High School