Muhammad Umer Khalid Email & Phone Number

Saudi Arabia

Developed long and short-range operational plans for the Hotel.Oversaw all activities at the property according to IHG Standards and Managed budgets and forecasts.Managed hotel operations to maximize profitability.Focused on delivering superior guest experiences and heartfelt service.Managed scope development, designers, consultants, and contractors.Conducted research on equipment, materials, and supplies to meet the deadlinesReviewed contracts and ensured quality… Show more Developed long and short-range operational plans for the Hotel.Oversaw all activities at the property according to IHG Standards and Managed budgets and forecasts.Managed hotel operations to maximize profitability.Focused on delivering superior guest experiences and heartfelt service.Managed scope development, designers, consultants, and contractors.Conducted research on equipment, materials, and supplies to meet the deadlinesReviewed contracts and ensured quality control throughout the project stages and Ensured approved plans were executed efficiently.Communicated and maintained operational standards.Monitored business levels and financial requirements.Allocated resources based on personnel needs and organizational plans. Show less

Movenpick Resort Al Marjan Island Rak

Overseeing and managing all on site activities at Resort property, including scope development, identifying and managing designers, as well as consultants, and contractors.Project management including research of equipment, materials, supplies and methods, sourcing and negotiating qualified Supplier and contractors, reviewing contracts, and quality control during all stages of the project.Develop long and short-range plans for the operation of the resort. Ensure the plans, once… Show more Overseeing and managing all on site activities at Resort property, including scope development, identifying and managing designers, as well as consultants, and contractors.Project management including research of equipment, materials, supplies and methods, sourcing and negotiating qualified Supplier and contractors, reviewing contracts, and quality control during all stages of the project.Develop long and short-range plans for the operation of the resort. Ensure the plans, once approved, are properly executed.Ensured operational standards are communicated, trained, and maintained.Managing timely budget and forecasts regarding, but not limited to business levels, financial requirements, personnel needs and organization plans needed to support the resort operations.Managing the operations of the hotel in order to maximize profitability and to ensure superior guest experience and Heartiest service. Show less

Novotel, Ibis & Adagio Fujairah, United Arab Emirates

In this role, I am responsible for:Oversee the entire information Technology department operation to maintain high standards to accomplish the Group’s objectives from Pre-Opening to fully Operational state.Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.Develops specific goals and plans to prioritize, organize, and accomplish the work.Acts as the first point of contact when direct complaints are received… Show more In this role, I am responsible for:Oversee the entire information Technology department operation to maintain high standards to accomplish the Group’s objectives from Pre-Opening to fully Operational state.Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.Develops specific goals and plans to prioritize, organize, and accomplish the work.Acts as the first point of contact when direct complaints are received and implements service oriented strategies as required.Monitor the standards, and performance of the IT Department with an emphasis on training and teamwork with other operation departments.Serves as MOD and handles the tracking of service issues.In conjunction with the Cluster IT Manager interpret the department's budget.Technical auditing of Transmission junction networks. Maintenance of centralized Hardware Spares Inventory.Ensure an efficient experience for Guests, including IT related tasks and complete audit procedures, as requiredSupporting Property Operations and Guest Relations Needs. Show less

United Arab Emirates

As a first point of contact assist operation related to IT Department, guest complaints and emergency respond.Planning and implementing future IT developments and undertaking project work.Managing the IT related issues and queries and keeping internal networks running.Assists with energy conservation efforts by monitoring compliance during property tours.

Dubai

Installation, maintenance & configuration of Software, Hardware and technical support to more than 8 branches in UAE, OMAN, Bahrain, Qatar.Administering the domain controller, Server, IBM & HP servers, wall mount and ceiling mounting Engenious, Cisco switches and routers, Juniper SSG 5 firewall devices and mail administration.Implementing ERP and Complete documentation of IT activities including company IT assets, Active Directory-Internet-Email users, AMC contracts for hardware… Show more Installation, maintenance & configuration of Software, Hardware and technical support to more than 8 branches in UAE, OMAN, Bahrain, Qatar.Administering the domain controller, Server, IBM & HP servers, wall mount and ceiling mounting Engenious, Cisco switches and routers, Juniper SSG 5 firewall devices and mail administration.Implementing ERP and Complete documentation of IT activities including company IT assets, Active Directory-Internet-Email users, AMC contracts for hardware, Communication bills, Software licenses, IT Store-Server room audit reports, Communication ports and Network diagram. Using IP based Temperature & humidity control monitoring for Server room and ups system.Manage IT Team for daily based complaints and project based management and attend morning briefing.Administering NAS (Network Attached Storage) Buffalo Tera-station. Administering Symantec End Point Protection antivirus Server (300 Nodes), Kaspersky Lab and F-secure antivirus.Coordination with vendors for maintenance issues as per SLA.Network performance management and assistance to technical staff. Show less

Aga Khan Road, Shalimar 5-Po Box1251 · Islamabad, Pakistan

Installation and management of software’s Oracle, Micros, Opera, Micros, Fidelio Financial, SUN Financial, Fidelio Material Control Installation, maintenance, management & troubleshooting of ISA server, DNS, E – Mail Server & DHCP Server for wireless guest side area (150 AP Cisco WRT120G) Installation, maintenance & configuration of HRIS (Human Resource Information system) Backup’s and Recover all kind of databases software’sMonitor all running severs & application i.e. Call… Show more Installation and management of software’s Oracle, Micros, Opera, Micros, Fidelio Financial, SUN Financial, Fidelio Material Control Installation, maintenance, management & troubleshooting of ISA server, DNS, E – Mail Server & DHCP Server for wireless guest side area (150 AP Cisco WRT120G) Installation, maintenance & configuration of HRIS (Human Resource Information system) Backup’s and Recover all kind of databases software’sMonitor all running severs & application i.e. Call charger interface, Micros Opera Billing, and Internet Access ServerPerforming first level problem determination, troubleshooting and resolution, areas include PC hardware/software, Network, Telecommunications, (Door Lock) Onity system, Email server and, Time Management System, Event display system and all other application and databases running at the Hotel. Operating and executing the various system jobs for various applications.Administering Domain controller.Administering DHCP Server for wireless guest side area (150 AP Cisco WRT120G)Administering IAS Air live Internet Billing server for Guest sideAdministering Windows Streaming Server for Guest side Videos on Demand ServicesAdministering Symantec End Point Protection antivirus server (300 Nodes)Administering Micros POS Central System For all the restaurantsBare Mattel Os disaster recovery Server for 200 network clients, XP Windows 7, server 2003 and server 2008.Install all the drivers’ basic software’s application with 15-25 minutes only by remote administration.Managing internet links of 24MB on two lines by nayatell on fiber optic.Provide software and system training to all hotel staff. Show less

Islamabad Pakistan

Major duties: Present in Electrical And Technical Cutover of DWDM Project Work on Fiber Optics. Team lead for Operation & Maintenance of NTC Siemens SDH long haul Network Management System (NMS). Network alarms surveillance, control and fault management. Fault isolation and diagnostic support to the field staff. Implementation of configurations as per defined standard operating procedures (SOP). Surveying and planning for new SDH nodes… Show more Major duties: Present in Electrical And Technical Cutover of DWDM Project Work on Fiber Optics. Team lead for Operation & Maintenance of NTC Siemens SDH long haul Network Management System (NMS). Network alarms surveillance, control and fault management. Fault isolation and diagnostic support to the field staff. Implementation of configurations as per defined standard operating procedures (SOP). Surveying and planning for new SDH nodes Link Budget Analysis for upcoming DWDM project with help of latest measuring & testing equipment. Technical auditing of Transmission junction networks. Maintenance of centralized Hardware Spares Inventory. Coordination with vendors for maintenance issues as per SLA. Network performance management and assistance to technical staff.CSR Show less

answer phones professionally respond to customer inquiries research required information using available resources handle and resolve customer complaints provide customers with product and service information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary complete call logs complete call… Show more answer phones professionally respond to customer inquiries research required information using available resources handle and resolve customer complaints provide customers with product and service information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary complete call logs complete call reports Show less

Work on Mechanize project Billing and customer care(B&CC) Computerized Faults management system(CFMS) Hardware Training of EWSD Exchange

Bachelor Of Science - Bs Tn, Telecom And Networks

TN) (TELECOM AND NETWORKS) 76% 2006 - 2010

Fcs, Cs Computer Science