Muhammad Umer Khan Email & Phone Number

London, United Kingdom

Leading services delivery operations SAFE team in the EMEA region. Responsible for leading, - Digital Transformation Projects - Using Agile/Scrum Methodologies- Business insights and data analytics projects - Using PowerBI/PowerApps- Business strategy development and process transformation - Business operation solutions (ERP, Collaboration, Documentation Automation etc) - Business Compliance & Partner Management

London, United Kingdom

A Services Partner Manager with the expressed mission of bringing together process improvements, information dissemination, and technology innovation in the areas of services delivery. As a trusted Services Partner Manager, established strong relationships to ensure customer success achieved by engaging both internal and partner teams to implement high-quality projects. Understanding customer needs so that a creative solution is delivered in minimum time maximizing the ROI at both ends. Vast… Show more A Services Partner Manager with the expressed mission of bringing together process improvements, information dissemination, and technology innovation in the areas of services delivery. As a trusted Services Partner Manager, established strong relationships to ensure customer success achieved by engaging both internal and partner teams to implement high-quality projects. Understanding customer needs so that a creative solution is delivered in minimum time maximizing the ROI at both ends. Vast experience in the design and development of testing solutions for customers across the globe including the UK, Europe, Africa and the Middle East both in on-shore and off-shore models. Establishing best practices and increasing customer satisfaction by replacing time-consuming, error-prone manual processes with automated solutions. Experienced in building services delivery management strategies to ensure quality, integrity, and costs. Setting up operational/strategic objectives for the relationships while aligning them with corporate objectives. Show less

United Kingdom

I am responsible for delivering Professional Services Programs using our outsourced services supplier network across EMEA region. I have extensive knowledge and experience in developing the echo-systems, readiness, delivery and contracts management. I am responsible for budgeting, planning and forecasting external spend whilst reducing Revenue/Expense ratio year over year. I am currently managing $18M+ spend for delivering major PS programs while implementing best practices principles for… Show more I am responsible for delivering Professional Services Programs using our outsourced services supplier network across EMEA region. I have extensive knowledge and experience in developing the echo-systems, readiness, delivery and contracts management. I am responsible for budgeting, planning and forecasting external spend whilst reducing Revenue/Expense ratio year over year. I am currently managing $18M+ spend for delivering major PS programs while implementing best practices principles for supplier community.I have breath of technical experience in IT Data Centers, Telecom 3G/4G architectures and metro DWDM technologies and being instrumental in service assurance defining the Professional Services fulfillment models for large scale projects. I have end-to-end responsibility of developing and sustaining the professional services echo-system and delivering against demand, based on revenue forecast while managing the utilization. I am a respected Program manager trusted by the business community. Show less

United Kingdom

In this role I was responsible for two business streams Channel Partners and Outsourced partners. In Channel Partner Manager Role, I developed the channel services program from ground zero. I develop Partner program guidelines, policy documents, certification paths and a value proposition for the partners to become Authorized Services Re-sellers. I lead this change program while managing the internal and external departmental stakeholders and succeeded in Improving and advancing our… Show more In this role I was responsible for two business streams Channel Partners and Outsourced partners. In Channel Partner Manager Role, I developed the channel services program from ground zero. I develop Partner program guidelines, policy documents, certification paths and a value proposition for the partners to become Authorized Services Re-sellers. I lead this change program while managing the internal and external departmental stakeholders and succeeded in Improving and advancing our current partnerships, resulting in increased revenues and market share. I managed recruitment, enablement, support and relationships with existing partners, and placed commercial agreements to maximize the services partnership, to sell Tellabs solutions to key customers. I was also responsible for delivering Professional Services programs flawlessly through our offshore, outsourced services supplier network to deliver solutions to our customers. I was responsible for complete 3rd party spent from planning, budgeting, and forecasting while aggressively managing costs but having the required flexibility to scale at the right time during complex execution. Show less

United Kingdom

I was tasked to use my technical and management knowledge to be part of a Business change program responsible for creating and implementing best practice principals for our solution offerings proposals for individual deals and RFPs. As part of a new change program initiative I effectively engaged with multiple stakeholders in the Sales, Practice Management and cross-functional teams (Commercial, Legal, and Finance) to create a model that Tellabs proposed services always meet customer needs and… Show more I was tasked to use my technical and management knowledge to be part of a Business change program responsible for creating and implementing best practice principals for our solution offerings proposals for individual deals and RFPs. As part of a new change program initiative I effectively engaged with multiple stakeholders in the Sales, Practice Management and cross-functional teams (Commercial, Legal, and Finance) to create a model that Tellabs proposed services always meet customer needs and expectations.Using a consultative approach, in my tenure I designed accurate sizing, costing and scoping of services while managing risk, high profitability, and customer satisfaction. I responded to RFPs (Bids) while developing structured compliance responses though improving our chances of success in million dollar deals across the EMEA region. Show less

United Kingdom

I was responsible to take my Clients through the full journey as the trusted partner. I was responsible to work with the clients to understand their 5-10 years vision and provided them solutions to build, implement and operate their networks delivering data or mobile services. In this role I worked on couple of big projects, and receive CAPtains Award for customer service Excellence in 2008. I worked as primary subject matter expert for Saudi Telecom for first couple of years then moved on… Show more I was responsible to take my Clients through the full journey as the trusted partner. I was responsible to work with the clients to understand their 5-10 years vision and provided them solutions to build, implement and operate their networks delivering data or mobile services. In this role I worked on couple of big projects, and receive CAPtains Award for customer service Excellence in 2008. I worked as primary subject matter expert for Saudi Telecom for first couple of years then moved on British Telecom account. Performance Highlights:• I was part of the design team working for British Telecom account in Martlesham lab for designing, testing and integrating 2G/3G backhaul network using their 21CN network (MEAS).• I lead the project of first 3G mobile back-haul network transmission deployments in STC and implemented QoS in 2006. Show less

Pakistan

In this role I was responsible for new service development and Incident response for Pakistan first public sector data center. I was assigned the role due to my broader knowledge of all technologies and my experience of implementing the data center in my previous role from Multi-tech. I was lucky to operate and develop the services from the data center which I installed most of it in the first place. In addition, to my technical role, I was responsible for writing project charters… Show more In this role I was responsible for new service development and Incident response for Pakistan first public sector data center. I was assigned the role due to my broader knowledge of all technologies and my experience of implementing the data center in my previous role from Multi-tech. I was lucky to operate and develop the services from the data center which I installed most of it in the first place. In addition, to my technical role, I was responsible for writing project charters, executive reports, proposals, and acquiring formal approvals from Minister (IT Telecom). Creating RFCs, performing technical evaluations based on weighted criteria’s and selecting the right solutions or products to be introduced in the data center were also part of my additional responsibilities.The technologies and products I worked range from Lucent ATM, DSLAM, BRAS, Firewalls, Juniper Routers, Cisco Routers, New-bridge ATM, TDM, Attack Mitigators, Windows Servers, and (SUN)Solaris Servers providing data services. Performance Highlights:• Design Solution for PERN (Pakistan Educational & Research Network)• Design & Implement Solution for Secure Web-Hosting (Pakistan Government Portal www.pakistan.gov.pk) while protecting from malicious DOS/DDOS attacks. Show less

Pakistan

I this role I lead the team of competent engineers to provide end-to-end services related to Lucent and Tellabs product sold across the country. I lead the NTC- Multi-Services Data Network project by implementing and configuring the lucent solution. This project was implemented country wide to deliver the ISP services to government of Pakistan when monopoly of PTCL is compromised by privatization. Currently PTCL is owned by Etisalat and thus NTC provides all the connectivity services to… Show more I this role I lead the team of competent engineers to provide end-to-end services related to Lucent and Tellabs product sold across the country. I lead the NTC- Multi-Services Data Network project by implementing and configuring the lucent solution. This project was implemented country wide to deliver the ISP services to government of Pakistan when monopoly of PTCL is compromised by privatization. Currently PTCL is owned by Etisalat and thus NTC provides all the connectivity services to Government of Pakistan. Show less

Negotiations Mastery, Business Administration And Management, General

Negotiation Mastery provides strategies for forging agreements, resolving disputes, and cultivating interpersonal skills essential.

Master Of Business Administration (Emba), Strategy & International Business

Dissertation on "How to select, develop and sustain strategic partnerships"

Bachelor Of Engineering, Information Technology

Activities and Societies: Hamdard Computer Society - conducted a 5-day workshop on the topic of "Basics of LAN, routed WAN and switched.

College, Pre-Engineering

Activities and Societies: ICB - Hiking Club