Muhammad Usman Email & Phone Number

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• Manage the smooth functioning of LAN / WAN Servers and Desktop Users.• Managing Servers AD, DHCP, File Server, NMS, WSUS, Helpdesk Management System, Firewall (Pfsense), Virtualization Esxi 6.5 and vSphere Client.• Manage and maintain Wireless Router and Access Points.• Install and configure computer hardware, software, systems and printers.• IT asset management using ERP System.• Manage Invoices of IT related services and Vendor Coordination to maintain the Printer, Laptop and desktop issues on time resolution.

Karāchi, Sindh, Pakistan

• Administrator of Service Desk Systems (IT Helpdesk Management).• Manage Active Directory (Users Accounts, Groups and Computers).• G Suite Email accounts. • Monitoring system performance and troubleshooting issues.• Installation and configuration of operating systems and other software.• Resolving the issues over the telephone and by email.• Providing support, including procedural documentation and relevant reports.

Karachi, Pakistan

• Troubleshooting and maintenance of network and workstations.• Providing Network connectivity support.• Providing Help Desk IT support for End users.• Manage and maintain Print Server print reporting according to user or printers.• Supporting users and network administrators over the telephone and by email.• Configuration and testing of any new hardware and software.• Management of the daily data backup and retrieval scheme.• Installing and operating Windows desktop and server operating systems.• Effective in resolving queries, Incidents and Problems.• Technical Support regarding Email account, internet connectivity on Android, iPhone, Blackberry Phones.• Assisting the network manager with support requests. Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures.• Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support.• Assistance with training of staff and compiling procedural documentation.• Any other duties as assigned by management regarding IT operation.

Master Of Science - Ms, Information And Network Security, 2Nd

Bachelor’S Degree, It, 2.6 Cgpa