Work with managers and leaders to inform the people strategy. Work with key stakeholders to discuss people challenges. Use evidence and data to identify people priorities for the business and address future workforce needs. Provide guidance on people practices such as restructures and succession planning. Bring people expertise and develop solutions to help the business area to deliver its strategy. Influence and build relationships with people around the business. Act… Show more Work with managers and leaders to inform the people strategy. Work with key stakeholders to discuss people challenges. Use evidence and data to identify people priorities for the business and address future workforce needs. Provide guidance on people practices such as restructures and succession planning. Bring people expertise and develop solutions to help the business area to deliver its strategy. Influence and build relationships with people around the business. Act as a local point of people expertise for specialist teams that are implementing new people approaches. Question and challenge others to get to the root of people and business issues. Coach and provide feedback to key stakeholders to help improve business efficiency. Show less

Collaborating with managers to identify and define specific new hire requirements.Recommending candidates for different positions as per business requirements.Maintaining external contacts to access potential candidates through liaison with recruitment agencies and placement of accredited institutions.Initiating and publishing Internal Jobs to provide equal opportunities to employees.Ensuring a smooth recruitment cycle i.e. from hiring to issuing the Offer Letter.Assisting… Show more Collaborating with managers to identify and define specific new hire requirements.Recommending candidates for different positions as per business requirements.Maintaining external contacts to access potential candidates through liaison with recruitment agencies and placement of accredited institutions.Initiating and publishing Internal Jobs to provide equal opportunities to employees.Ensuring a smooth recruitment cycle i.e. from hiring to issuing the Offer Letter.Assisting the Business Partner in succession planning.Reviewing local hiring and provide functional direction in line with the overall organizational strategy. Supporting Head TA in designing and administering recruiting programs. Show less

• Developing & Implementation customer service and customer experience procedures, policies• Working on Net Promoter Score (NPS), Close feed back loop • Monitoring Turn Around Time (TAT) of customer transaction to ensure the services at optimal level• Periodic Service Review and prepare Statistical & Analytical Results• Coordinate with the process Improves team, managing, evaluating and re-designing processes• Improved the Complaint Management system… Show more • Developing & Implementation customer service and customer experience procedures, policies• Working on Net Promoter Score (NPS), Close feed back loop • Monitoring Turn Around Time (TAT) of customer transaction to ensure the services at optimal level• Periodic Service Review and prepare Statistical & Analytical Results• Coordinate with the process Improves team, managing, evaluating and re-designing processes• Improved the Complaint Management system and develop the first call solution mechanism• To conduct the training sessions on complaint and service management across region Show less

• Manage the service goals of the department and make plan to achieve these goals• Compliance monitoring and the TAT (Turn around Time) of the different transaction• Manage the service goals of the department and make plan to achieve these goals• Working on the Audit, Internal Controls, Evaluation Processes and Quality reports• Writing and evaluating process improvement reports• Conducted Risk and control self assessment exercise to improve the… Show more • Manage the service goals of the department and make plan to achieve these goals• Compliance monitoring and the TAT (Turn around Time) of the different transaction• Manage the service goals of the department and make plan to achieve these goals• Working on the Audit, Internal Controls, Evaluation Processes and Quality reports• Writing and evaluating process improvement reports• Conducted Risk and control self assessment exercise to improve the service indicators Show less

• Providing information & solving queries of the branch banking products.• Carrying out online banking transaction & opening account for customers.• Logging in customer’s complaint & coordinating it.