- Maintain case files and record case-related data and information.- Assist with the preparation of statutory documents, including notices and reports.- Liaise with creditors, debtors, and other stakeholders to obtain necessary information.- Conduct investigations and gather evidence to support claims and legal actions.- Monitor case progress and update relevant parties as necessary.- Provide general administrative support to the Case Manager, including answering calls and emails, and conducting basic research tasks.

- Managed a team of 30+ employees - Resolved queries on live operations - Created SLA, AHT, Connectivity, Call Count, and various reports - Conducted bi-weekly meetings with CSM for performance discussions and innovative ideas - Interacted with logistics, tech, and vendor departments to address problems and propose solutions - Created and managed shifts based on workload - Facilitated unscheduled offs in the roster - Conducted interviews for contact center candidates - Regularly trained staff on product knowledge - Streamlined operations and optimized team performance - Resulted in improved productivity and increased customer satisfaction

- Provided exceptional customer service to Foodpanda customers - Answered queries efficiently - Multitasked effectively, handling up to 7 chats simultaneously - Utilized decision-making skills to ensure the best customer experience - Learned the importance of effective communication, problem-solving, and decision-making in delivering exceptional service