Established in 2020, Brightlink Group takes pride in providing our local and overseas clients with the highest possible level of service, advice, support and assistance with all their consulting solutions.

Established in 2008, The Metropolitan Group takes pride in providing our local and overseas clients with the highest possible level of service, advice, support and assistance with all their property requirements.MY JOB ROLE:-Specialize in keeping a firm grip on a company’s legal, administrative, human resource and financial aspects. Mostly, these aspects are distributed into different tasks such as legal documentation, business approvals, license renewal, implementation of government reforms and visa services for employees, dependents and domestic workers.Job Description:• To manage the tasks assigned effectively, courteously, and timely in line with the Company policies and procedures.• UAE Visas and Employment related matters such as employment permits, entry visas, medical examinations, Emirates ID biometrics, residence visa applications and submissions, cancellations, entry-exit reports, and miscellaneous jobs related to Immigration Department, Ministry of Labor, and MOHRE.• All kinds of document typing related requirements, submission, application, collection, delivery, etc. with various typing offices in Dubai and Northern Emirates.• Daily visiting of government authorities, ministries, free zone authorities for various tasks such as applications, submissions, follow-ups, collections, etc. for the Company and its clients.• Document clearing, submission, collection, application with all Consulates, Embassies, Foreign Diplomatic Missions, MOFA• Utilities related jobs such as bill payments, new account applications, account terminations, etc.• Registration, renewal, and termination of P.O.Box numbers with Empost Authority. Collection of mails from the Company and Clients P.O.Box as/when required.• Chamber of Commerce registration, renewal and various document attestations in Dubai and Northern Emirates.• Bank document submissions, collection and coordination between the Company, Clients, and various bank branches across UAE.

Established in 2003 LEADER PAYMENT SYSTEM is a provider of financial services that specializes in remittance, remote payments and innovative financial technologies for individuals and business.LEADER is actively involved in payment processing and utility payments acceptance thought various channels; self-service touch-screen payments - Leader Kiosk, Web-based and mobile-based payment applications, loyalty platform Leader Bonus, own developed information and financial services platform Leader Digital. MY JOB ROLE:-Handle customer inquiries, complaints, billing questions and payment extension/service request. Manage a high volume workload within a deadline-driven environment. Job Description:• Answer courteously inbound calls.• Respond to customer questions and concerned about service, and escalate calls appropriately.• Generate customer interest in the services or products offered by the company.• Provide personalized customer service by responding to the needs of the customers.• Ensure feedback from the customer to further improve the customer service.• Manage and update customer databases with the status of each customer.• Provide customer with information about packages on product or services• Listen and evaluate problems of the customers and provide logical lasting solutions.• Consult with customers to evaluate needs and determine best options• Counsel customers on options for service and coverage• Upgrade service and offer additional service package or options• Consistently improve customer satisfaction through expert resolutions of conflicts, issues and concerns.• Promptly responded to general inquiries from clients via telephone.• Resolved service issues and shared benefits of additional services.• Cross trained and provide back up for other call center agents when needed

Secure Parking was established in Australia in 1979. Today, it operates over 1 million parking spaces in over 11 countries around the world. With 1,500 car parks within various types of properties, such as Airports, Shopping Malls, Hotels, Hospitals, Commercial & Financial Centres, it employs in excess of 15,000 staff. Secure Parking has operations in Australia, Indonesia, Malaysia, Singapore, China, India, New Zealand, US, the UK, Lebanon and the UAE.MY JOB ROLE:-Resolve customer complaints, issuing receipts, refunds, change of tickets. Handle exchanges and refunds in a quick, efficient manner. Job Description:• Issuing receipts, refunds, change of tickets. Keep reports of transactions.• Resolve customer complaints, guide them and relevant information.• Operate registers, scanners, scales and credit card/debit card terminals. • Handle exchanges and refunds in a quick, efficient manner.• Collect payments and bag purchases for customers.• Take a tally of the funds in the cash register when required during a shift and produce transaction reports.• Pleasantly deal with customers to ensure satisfaction.• Make sales referrals, cross-sell products and introduce new ones.• Receive payment by cash, check, credit cards, vouchers or automatic debits.

GARVAISH LUXURY HOTEL - A 3 Star Deluxe property is located in Hub of Industrial estate of Pakistan offering 30 well-equipped deluxe rooms in unmatched opulent and magnificent luxury. The interior furnishing is conceptual hence bringing in a pleasant and amusing ambiance. MY JOB ROLE:-Handling guest check-in and check-out procedures. Dealing with bookings and reservations. Job Description:• Assist in staffing front desk. Handling issues regarding different Guests.• Coordinating between all of the guest relevant departments.• Dealing with bookings and reservations. • Guest check-in and check-out procedures. • To organize and or attend meetings on day-to-day matters related with the customer dealing participating in discussions, assessing the impact of changes and making recommendations. • Prepare report and strong relationship with all customers to develop a long-term association with the company for enhanced customer loyalty.

JOB DESCRIPTION:• Managed outbound telephone sales calls and generated leads.• Make outbound customer calls to promote and sell a product or service. • Answer calls and respond to customer requests/queries.• Answering questions related to customer accounts.• Provide authenticated customers with information.• Identify, research, and resolve customer issues using the computer system.• Follow-up on customer inquiries not immediately resolved.• Complete call logs and reports.• Recommend process improvements.• Making outbound calls to prospective businesses and gathering information• Booking appointments for sales teams and making notes of dates for follow up calls. • Able to build a strong awareness of competitors within the market.• Recognize, document and alert the supervisor of trends in customer calls.